Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

Reporting to the Senior Manager Sales Operations Specialized Distribution, the Senior Account Specialist is the key Subject Matter Expert responsible for ensuring that the day-to-day Specialized Distribution clients needs are met. The Senior Account Specialist is responsible for resolving complex daily issues reported through Customer Service, Sales, Operations and other stakeholders, collaborating with all relevant cross-functional team members, and leads resolution. The incumbent designs, develops and publishes all Key Performance Indicators to meet the contractual obligations with strategic clients, evaluates market share, budget and sales forecasts impacts, as well as maintains and implements any needed adjustments. The Senior Account Specialist manages the reporting processes and provides the management team with recommendations, analytics, business intelligence, systems enhancements and timely decision-making information and metrics relative to Sales Operations, procurement processes, reverse logistics and overall performance. The Senior Account Specialist participates to client meetings and leads actions to deliver operational excellence and superior customer experience.

Section A - Responsibilities

• Leads activities related to more complex clients and situations, as Subject Matter Expert.

• Provides guidance and direction to all Analysts, Sales Operations Specialized Distribution on how to approach situations and ensure resolution in a satisfactory fashion, for all parties.

• Trains team members on best practices relative to Sales Operations Specialized Distribution; actively contributes to their development.

• Represents the Senior Manager Sales Operations Specialized Distribution, as required.

• Designs, develops and publishes Key Performance Indicators and Service Levels, in compliance to service agreements.

• Implements best practice metrics to evaluate the overall performance of Specialized Distribution.

• Identifies and reviews opportunities for continuous improvement with the management team; implements solutions.

• Participates to Request for Proposals responses, for Sales Operations matters.

• Builds plan to onboard new clients and programs; provides leadership and guidance to all analysts, to ensure seamless implementations.

• Leads and implements onboarding activities on complex projects, using project management best practices.

• Leads reviews with manufacturers, customers and internal stakeholders to ensure data quality and accuracy, according to business requirements to support the programs.

• Defines and builds purchasing forecasts according to the client requirements, inbound lead times and market anticipated needs.

• Analyzes sales trends and safety stock parameters; provides recommendations for adjustments, to mitigate risks.

• Prepares all necessary metrics to support client business reviews and other meetings; presents results and action plans to strategic clients; leads action items in the plan.

• Prepares and presents market share analysis and findings; look for ways to support growth and make recommendations to management.

• Acts as primary point of contact for complex issues and opportunities for improvements; works collaboratively with various key stakeholders (Customer Service, Operations, Sales, IT, Finance, McKesson Specialty pharmacies and Patient Support Program teams) for resolution.

• Reviews monthly service fees to ensure compliance to service agreements; identifies any issues and areas of opportunities to improve management.

• Measures Order-to-Cash process and returns flow of products through leading metrics; identifies areas of opportunities for continuous improvements; measures trends and outcomes.

• Maintains and designs accurate returns policies for manufacturer products; guides to the returns team on how to improve and optimize processes.

• Performs sales forecasts analysis and identifies any gaps against budgets.

• Designs and maintains process flows and documentation for complex situations, using best practices in the industry, to ensure cross-functional training; trains employees, as Subject Matter Expert.

• Keeps abreast of technological advances and evaluates their relevance and importance for the Specialized Distribution Sales Operations team.

• Make recommendations on system enhancements, to improve the Specialized Distribution offering and generate new business.

• Maintains relevant business knowledge of product categories and stays abreast of market and industry trends and conditions.

• Acts as a McKesson ambassador of corporate values.

Section B - Qualifications
Working Experience

• 7 years or more experience in pharmaceutical environment (3PL distribution experience an asset).

• Retail/Wholesale/Hospital supply chain and procurement management experience an asset.

• Experience with data analytics and database/systems management.

• Solid experience in implementing and onboarding clients and programs.

• Client relationship management experience required.

Education

• University degree in relevant discipline.

• Personal Development and Soft Skills

• Strong analytical and problem-solving skills.

• Demonstrated leadership.

• Excellent partnering skills.

• Excellent communication and presentation skills.

• Ability to collaborate with various levels of management and employees.

Technical Skills

• Bilingualism (French and English), both written and spoken would be an asset.

• Extensive knowledge of MS Office products.

• Knowledge of procurement process.

• Knowledge of S&OP an asset.

Other Skills and Capabilities

• Strong business acumen.

• Customer-focused; solutions oriented.

• Ability to work as part of multi-functional teams.

• Team player.

• Attention to detail, whilst maintaining a strong sense of summary and ability to synthesize.

• Ability to identify operational and strategic issues and proactively drive solutions.

• Available for travel (less than 6 trips per year, with potential overnight stay).

• #LI-JT2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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