Job Details

Job Description:
The Senior Director, Transformation Lead, is a strategic leadership role responsible for driving digital transformation and operational optimization while enhancing customer and employee experiences across the enterprise. 

This critical role requires a strong understanding of digital technologies and their impact on business operations, particularly within the context of contact center environments. 

Key Responsibilities:

• Strategic Leadership
• Collaboration & Stakeholder Engagement
• Solution Transformation
• Team Leadership
• Technology Evaluation
• Program Execution 

This leadership position reports to the Vice President, of Contact Center Platforms & Services.  The Transformation Lead will partner closely with Business Unit Leadership teams, colleagues within McKesson Technology, and other senior leaders across the McKesson organization. 

Minimum Requirements

• 13+ years of professional experience with Business Systems in a Contact Center and 6+years of management experience.
• Healthcare industry experience preferred.
• Consulting experience preferred.

Critical Skills

• Minimum 13+ years’ experience in contact center technologies and digital strategies and executing activities that achieve organizational goals (e.g., digital transformation)
• Demonstrated ability to lead and deliver complex transformation initiatives within large, matrix organizations
• Strong strategic thinking, stakeholder management, and communication skills
• Strong understanding of telephony systems, contact center technologies and emerging digital technologies and their practical applications
• People-savvy collaborator with the confidence to manage stakeholders and routinely interact and influence an executive-level audience
• Strong strategic thinking, stakeholder management, and communication skills – succinct writer and PowerPoint wizard

Additional Knowledge & Skills

• Enjoy the challenge of handling shifting priorities and meeting aggressive deadlines in a fast-paced environment while constantly striving for excellence
• Academic and practical experience with a wide range of automation, AI, data analysis and visualization techniques
• Practical experience with Salesforce
• Self-directed and able to develop team and execute work independently 
• Strong critical thinking, analytic and problem-solving skills
• Attention to detail, solid organizational skills and proactive project management
• Ability to act independently with sound business judgement
• Ability to serve as an inclusive leader who motivates and develops their team
• Flexibility to take on different roles and duties as required

Education

• Bachelor’s degree in a relevant field (ex Computer Science, Telecom, Business Administration) is required.  

PHYSICAL REQUIREMENTS

• General Office Demands
• Travel up to 20%

LOCATION

• Irving, TX (Hybrid) 

Please note that only candidates authorized to work in the US will be considered for this position. Sponsorship is not available.

****Relocation assistance is not budgeted for this role****