Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary:

Our Tele-Health opportunity provides service to patients, caregivers, healthcare providers and their staff in support of prescription and specialty drugs through inbound and outbound telephonic interactions relative to program and regulatory requirements inclusive of the coordination of services such as: testing, monitoring, and counseling follow up.  The Tele-Health Nurse provides service and support to defined stakeholder populations through the use of telecommunications in accordance with the Nurse Practice Act and licensure guidelines. 

Key Responsibilities:

• Provide telephonic and electronic service and support of stakeholders, utilizing experience in Behavior Modification and Motivational Interviewing to help achieve and sustain medication adherence through telephonic outreach.
• Coordinate the collection of patient specific clinical data required to support adherence to regulatory program requirements and therapy protocols
• Demonstrate understanding of and compliance with regulatory and specific service line and program requirements
• Utilize clinical knowledge and defined processes to identify stakeholder needs, risks and safety concerns, ensuring timely escalation and reporting
• Follow up with physicians and patients for purpose of compliance and persistency in reference to program protocols
• Maintenance of professional licensure

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training:

• Vocational or technical training is required.
• Licensed Practical Nurse licensure is required.
• Licensure must be current and maintained upon hire and throughout duration of employment in this role.

Business Experience:

• Two or more years of experience working for a healthcare company, a physician’s office or in a laboratory environment.

Knowledge Skills

• Reading, writing, arithmetic, medical terminology, good communication skills, read and interpret documents such as safety rules and procedure manuals, PC and word-processing skills, and working knowledge of the company products.

Specialized Knowledge/Skills:

• Ability to express ideas clearly in both written and oral communications, read and interpret documents such as safety rules, procedure manuals, and work instructions, resolve problems independently, and speak effectively and professionally to patients, caregivers, and internal/external stakeholders of the organization.
• Pro-active self-starter with experience in researching available services and agencies to assist clients with any issues.
• Strong computer skills required, data entry, proficiency with Microsoft Suite software, basic keyboarding skills.
• Strong attention to detail to work, accuracy in data collection/note documentation, ability to navigate multiple online platforms and programs synchronously, and comply with competing regulatory requirements.
• Experience in developing and preparing action plans in addition to consulting with patients and caregivers to resolve complex issues.
• Adaptable and excited about change which positively impacts the patient experience, adherence to therapy, and goals.
• Ability to accommodate a fast-paced environment, changing needs within health care.
• Knowledge to identify Adverse Events and Product Complaints.

Working Conditions:

• Hybrid - WFH & In-office requirements
• Must have secure and professional working environment space, HIPAA compliant workspace.
• Must have reliable high-speed internet capable of supporting multiple online platform resource access including VOIP calls and video conferencing.

Physical Requirements:

• May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required.
• Headset may be required for prolonged hours.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!