Détails du poste

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Primary Role:

Sr. Contract Analyst responsible for the daily administration of supplier contract issue resolution for high profile customers. Focus on high touch accounts as directed by sales team; interact in frequent correspondence with sales team and horizontal internal partners on inquiries, proactive communication, and root cause analysis. Work directly with suppliers to ensure the timely and accurate administration of contracts and the resolution of issues. Identify regional supplier, sales rep and trends/global issues through analytics and root cause analysis. Provide recommendations to management for process improvements based on analytical findings. Develop system and departmental subject matter expertise and participate as a team member on projects. Ability to influence others and build strong relationships. Use critical thinking, data analysis, research, and contract compliance knowledge to provide exceptional customer service. Understand cause and effect.

Key Responsibilities:

• Provide support to high profile customers and sales team through resolution of escalated issues.
• Ensure that customer contract eligibility is administered accurately via the McKesson system.
• Maintain, administer, and verify progress daily related to requests assigned in Salesforce.
• Communicate regularly with suppliers and horizontal teams to build relationships and resolve issues.
• Utilize systems and software to perform complex research assignments.
• Gather, mine, and present information related to identify/prevent errors at the root cause level.
• Ensure that service level expectations are met or exceeded.
• Perform analytics, identify production trends, and provide appropriate reporting to management.
• Support virtual team members, educate on new processes, and give guidance educational opportunities.
• Identify opportunities and recommend solutions for process and automation enhancements.
• Provide proactive project updates to leadership.
• Represent the department on various project teams as a subject matter expert.
• Support and cross train on multiple departmental functions.

Minimum Requirements

• Typically requires 5+ years of related experience

Computer Skills:

• Advanced skills in Microsoft Office (Word, Excel, Access, Power Point), Salesforce and JDE; Power BI, SQL, Tableau, Snowflake is a plus.

Business experience required:

• Minimum 3 years related customer service, healthcare, or wholesale drug industry business experience.
• Experience should involve transactional processing, monitoring customer compliance,
• problem solving, research and analysis.
• Demonstrated ability to identify gaps in business operations and offer potential solutions.
• Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities.
• Experience using critical thinking and root cause analysis to solve complex problems.

Education/Training:

Bachelor’s Degree or equivalent business industry experience.

Specialized Knowledge/Skills:

 Computer/Mathematical Abilities, Excellent Customer Service, Strong Verbal/Written Communication Skills,

Time Management, Problem Solving Skills, Detailed/Multi-task Oriented, Organizational Skills, Teamwork, Data Analysis, Flexibility, Innovation, Reliability, Initiative, Interpersonal Skills

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!