Job Details

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Practice Transformation Lead is responsible support The US Oncology Network (The Network) in the areas of practice transformation, value-based care, payer program performance, patient experience, care team satisfaction, quality program outcomes, and other high priority areas of healthcare transformation. Value-based care will be at the core of this role, but broader  practice transformation is key. To accomplish this goal the Lead will be part of a high-performing team of Transformation Leads to partner with practices as change and thought leaders. Successful outcomes will be 
based on practice and team quality outcomes, positive practice experience, improved patient experience, cost  savings, and risk mitigation. Outcomes need to indicate that the Network practices and the Transformation Team are outpacing the performance and evolution of their peers and competitors in caring for oncology  patients. 

Lead will engage with Network, Practice, Ontada, & McKesson partners on strategies and opportunities to  transform with clear line of sight to value for patients, providers, practices, payers, and programs. Prioritization,  pursuit, partnership, and performance will be key to align and continue to evolve at the right pace with Network  practice leadership and teams. Innovation, change agency, partnership, planning, alignment, accountability, and  leveraging the talents of internal & external teams are essential to keep and exceed the pace of practice and  program needs. McKesson’s ICARE/ILEAD values are the foundation of how the Lead will succeed in leading and  partnering with others in this role.

This position requires coordination across various McKesson & Ontada teams,  including technology, analytics, regulatory, legal, compliance, quality portfolio, revenue cycle,  marketing/communications, and VBC commercial payor solutions to streamline areas of focus, minimize  duplication of development efforts, improve the usability/impact/value of solutions, and create alignment, plus to execute on our core vision.  Role is responsible for delivering on US Oncology Network practice transformation (e.g. improved patient experience/access/equity, care team & provider experience, readiness for bundled payment, impact social  determinants of health, etc.), performance, and participation compliance on all aspects of regulatory (e.g., Medicare Merit-based Incentive Payment System (MIPS), Alternative Payment Models (APMs), EOM (EOM), Accountable Care Organizations (ACOs), …) and adoption of commercial value-based care programs (e.g., UHC, Anthem, BCBS, Cigna, AETNA, plus regional payers). This role will assure assigned Network practices hit all key deliverables, dates, and adoption to maximize performance in tandem with avoiding downside financial and audit risk with Medicare & all types of payer programs. For commercial value-based care programs, the Lead will engage, understand, and align with the commercial program portfolio, program analytics/performance, and outcomes. The Lead will achieve this by partnering with the Payer Solutions, Oncology Intelligence & Analytics, Network Operations colleagues, and practices on payer agreement requirements, adoption, goals, ongoing performance, and outcomes to create practice engagement, visibility, and action. Success in this area will be based on shared goals with practices and payers partnering with the Payer Solutions team.

MIPS is a Quality Payment Program that is part of the MACRA final rule and is a value-based care program that will exist until it evolves into MVP as the core VBC program for Medicare. Recently with MIPS the upside and downside financial risk has been ~+2.5%/-9%, equating to ~+$14M/-$48M in revenue for The Network practices with expanding two-sided risk.  EOM is the Oncology Care Model administered by Medicare via CMMI. The Lead will partner with practices on their transformation efforts (e.g., quality improvement, program launch, workflow redesign, change leadership, etc.) along with ensuring practices meet participation requirements of the program (e.g., key deadlines, data 
submission, monitoring results, audit, etc.) through program end.

Key Responsibilities

• Lead Network level initiatives targeting key areas of practice transformation (e.g., improved patient experience/access/equity, care team & provider experience, readiness for bundled payment, impact social determinants of health, etc.). Align and collaborate across value-based care programs functional areas, Network Operations, Ontada, and McKesson teams to assure consistent and common delivery of guidance, support, communication, education, workflow, adoption, etc. so practices can perform using best practices in a value-based environment with a sustainable level of effort across regulatory and commercial programs. Leverage support, partnerships, and ideas sharing across the Network, Ontada, & McKesson teams to deliver the right support, solutions, and tools to the practices at the right time to execute regulatory, transformation, and program goals. Practice success in models & to transform to continue to lead in the world of oncology care will lead to overall success.

• Team with practices on truly transforming their oncology clinics to not only survive but thrive in a value-based care & ever-evolving oncology environment. Accomplish this through partnering on prioritization, best practices, process improvement, monitoring/dashboards, coaching/development, and become a trusted advisors to success in value-based care and practice transformation for The Network practices. Support & lead collaboration, change, and initiatives.

• Set incremental patient experience, performance, quality, and financial goals with practices & on Network initiatives to drive aligned performance and prioritization. Provide ongoing monitoring of performance for all stakeholders and determine focal points for improvement then establish action plans to improve. Partner deeply with Quality Strategy, Oncology Intelligence & Analytics and Payer Solution teams on measure performance that leads to tangible, high-value outcomes for patients, practices, & programs. Partner with practices to celebrate exceeding goals & to retool the approach when goals are not being met.

• Invest time to learn and grow along with your teammates on areas of need as individuals, a team, Network, and an overall McKesson enterprise. Focus on collaborative learning and knowledge sharing to keep each other informed and learnings as a broader team and Network. Identify key areas for individual growth that support your career path, and the evolution of the Network practices and our broad team. Take advantage of opportunities to lead initiatives that support the Network’s evolution and growth, and the broader team’s collaboration and success.

• Meet or exceed incremental and annual financial goals for the Network, assigned practices, and team related to revenue, cost, and savings.

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Education

Bachelor’s degree in related field

Preferred Master’s degree in related field or equivalent experience

Critical Skills

• 5 + years of experience in healthcare delivery, business, strategy, and consulting

• Well versed in leading change & engaging teams, practices, leaders & providers driving change locally, across a team, and healthcare network

• 7 + years proficiency in process improvement and redesign to ensure sustainable outcomes with proven success

• Knowledge of regulatory programs, clinical quality measurement/programs, & healthcare analytics.

• Thorough knowledge of healthcare initiatives and products; ability to collect and analyze market trends and patient, practice, & customer needs

• Clinical transformation and program management experience

• Ability to write, review, and support training documents and/or toolkits

• Experience with MS Office Suite, Teams, Visio, Smartsheet, Miro, etc.

Additional Skills

• Strong communication skills and ability to simplify complex programs for a multi-disciplinary audience

• Experience managing multi-disciplinary projects or programs • Strong leadership, networking, collaboration skills; ability to harness/leverage strengths of broader McKesson team

• Able to work with cross functional teams/stakeholders and at a high pace to meet tight deadlines

• Knowledge of value-based care and quality payment regulatory (e.g., QPP, MIPS, OCM, APMs, ACOs, etc.) and commercial programs

• Strong knowledge of clinical and operational processes (oncology experience is ideal)

• Experience in driving adoption of technology; specifically, ambulatory EHRs (oncology specific), ePROs, portals, quality measurement systems and reporting tools

• Lead workgroup sessions with practice leadership, physicians, and/or clinicians on workflow and adoption of tech

• Able to partner with leadership, physicians, clinicians, technology, payers, data vendors, etc. on complex programs

Working Conditions

• Environment – Hub office or remote office environment

• Physical Requirements – Normal office environment requirements

• Up to 40% travel to support VBC quality measurement strategy, business alignment, practice engagement and team collaboration.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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