Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Health Mart Atlas is the largest PSAO (Pharmacy Services Administration Organization) offering industry-leading, centralized managed care solutions to over 6,000 independent and small & medium chain pharmacies, nationwide. Health Mart Atlas obtains and manages third-party contracts, improves revenue cycles, and decreases the time spent dealing with PBM (Pharmacy Benefit Management) issues. Health Mart Atlas provides its members with the scale and leverage needed to effectively compete in today’s marketplace to gain access to patients and the right networks.

The Pharmacy Engagement Sr. Coordinator position is responsible for developing and conducting employee training programs for the Pharmacy Engagement team and partnering with other departments to support training initiatives as needed. This role is essential to ensuring our team has the right knowledge to deliver a great member experience. The Sr. Coordinator manages both current employee training development as well as the new hire training experience for the Pharmacy Engagement team, responsible for ensuring new employees feel welcomed and well supported through the onboarding process. This role is responsible for creating and maintaining department policies and procedures, and requires the ability to prioritize and complete tasks with minimal supervision, navigate ambiguity and excellent time management skills. In addition, the Sr. Coordinator will provide support to the Health Mart Atlas Customer Service call center by answering inbound calls from Health Mart Atlas members, managing the corresponding workload, and contribute to team performance expectations. This position reports to the Director of Pharmacy Engagement with a dotted line to other Pharmacy Engagement leaders.

Key Responsibilities

• Conducts training for Pharmacy Engagement team, as well as other departments:
• Responsible for the onboarding and new hire training for Pharmacy Engagement team including training schedule, content, shadowing, instructor led training, and supporting system access requests
• Development and delivery of training sessions covering specific areas, including job content, industry matters/trends, use of computers/software, interpersonal skills, and quality
• Tests trainees to measure progress and evaluate effectiveness of training
• Support call monitoring efforts to provide timely feedback and coaching, in partnership with department supervisor and manager
• Confers with management and employees to gain knowledge of training needs including changes to policies and procedures, SLAs, business initiatives, technology, etc. Responsible for developing, updating and supporting Pharmacy Engagement P&Ps, and partnering with other departments to ensure the team knows and adheres to all P&Ps and expectations.
• Formulates teaching outlines and instructional methods such as individual training, group instruction, demonstrations, etc. Selects or develops training aids such as training handbooks, demonstration models, multi-media visual aids, computer tutorials, etc.
• Answer inbound calls from existing Health Mart Atlas pharmacies regarding general Managed Care support and needs. Provide support to service box by responding to customer voicemails and emails. Work assigned issues and tasks. Appropriately resolve issues and follow-up with members. Support team members with escalations, complex issues, or general questions during customer interactions.  

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4 year degree, or equivalent experience

Critical Skills

2+ years telemarketing/call center/account management experience; 1+ year training experience

Additional Skills

• Pharmacy operations (claims adjudication) knowledge
• Experience developing/delivering adult education and assessing training/knowledge retention
• Maintain knowledge of pharmaceutical and managed care industry trends and processes.

Working Conditions

Environment (Office, warehouse, etc.) –

• Traditional office environment.

Physical Requirements (Lifting, standing, etc.) –

• Large percent of time performing computer based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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