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Tomorrow's health is... Defining a new possible.

Senior Manager, Patient Support Programs

Mississauga, Canada Job ID JR0123198 Category Client Relationship, Customer Service & Relations Post Date Jan. 14, 2025
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Specific Responsibilities

  • Responsible for general oversight of program operations including departmental initiatives, budget management, tracking and reporting
  • Contribute to overall responsibility for the implementation of budgets.
  • Explain the on-going status of programs and services through the preparation of monthly financial business reviews
  • Create and present data, insights and information for business reviews and other key strategic initiatives
  • Oversight of the KPIs/SLAs and AR to ensure that programs are successful in all facets
  • Ensure program managers are supported and drive strategic initiatives for all programs
  • Responsible to ensure operational efficiencies and look for continuous improvement opportunities
  • Support the planning, development and implementation of patient access strategies, program operations and messaging.
  • Manage and maintain client relationships as true partners of McKesson
  • Collaborate with both internal and external stakeholders to improve access for patients and health care professionals.
  • Establish regular touch points with direct reports and quarterly review of goals and objectives
  • Responsible for team engagement, growth, development, and succession planning. Provide and support performance management of program teams
  • Foster teamwork, and collaboration within McKesson ecosystem
  • Lead and assist in the development and management of customer contracts/SOWs.
  • Identify business development or expanded service opportunities within existing client base, and actively work with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required.
  • Ensure all training, both corporate and program specific, are up to date and complying with QMS requirements.
  • Participates in implementation and support of quality initiatives as it relates to the program
  • Other duties as required

Key Requirements: (Knowledge/Skills/Abilities/Experiences)

  • Post secondary education, undergraduate in business or healthcare
  • Minimum of 10+ years of progressive growth in the healthcare industry
  • Minimum of 5+ years people leadership experience
  • Proven leadership and interpersonal skills; ability to motivate, influence and coach others.
  • Excellent analytical skills.
  • Project Management experience preferred.
  • Flexibility to travel across North America (approx. 10% travel)
  • Experience in data management/reporting tools is an asset.
  • Patient Support Program experience preferred

Supervision and Communication

Communication:

  • Bilingualism (English/French) would be considered an asset.
  • Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders.
  • Excellent interpersonal skills

Direct Reports:  Program Managers

What you gain in the role (Knowledge/Skills/Abilities/Experiences)

  • Strategic decision making
  • Demonstrating foresight
  • Business Development
  • Strategic execution
  • Financial Portfolio Management
  • Risk Management
  • Project Management
  • Networking

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$95,100 - $158,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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