Skip to main content
Search Jobs

Saved Jobs

Job Details

Tomorrow's health is... Defining a new possible.

Billingual Patient Support Specialist (12 Month Contract)

Mississauga, Canada Job ID JR0132059 Category Patient Services, Medical & Medical Research Post Date Jun. 30, 2025
Apply

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary


The Bilingual Patient Support Specialist (PSS) works within the Patient Support Program (PSP), supporting patients who are enrolled in various drug reimbursement programs offered through PSP by answering incoming calls and outbound calls (as required). The PSS will work collaboratively with internal and external stakeholders to ensure accurate information is provided to patients and other callers inquiring about drug coverage, claims status, adherence, and various other program requirements. The PSS will also provide administrative support to various drug reimbursement programs where required.

**This role is a full time, 12 MONTH CONTRACT position with rotating evening shift (12pm-8pm) availability required.**

Specific Responsibilities

  • The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
  • Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
  • Conduct information and conduct patient financial assessment eligibility based on program guidelines
  • Provide responses to general inquiry calls based on information provided as part of the program materials
  • Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
  • Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
  • Process documents supporting the patient’s care, including infusion reports, lab results, copays
  • Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
  • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient
  • Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
  • Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing.

Competencies

  • Experience in the healthcare, pharmaceutical or insurance industry would be an asset
  • Strong customer service, communication, problem solving skills required
  • Comfortable working in a contact centre environment
  • Proficient in Microsoft Office applications (Word/Excel)
  • Team Player
  • Post-secondary education or equivalent
  • Organized with a high attention to detail
  • Excellent verbal and written skills in English (and French if a Bilingual role)
  • Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)

Requirements

  • Bilingualism required; Excellent verbal and written skills in English and French
  • High school diploma

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$53,200 - $88,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

Apply
Explore Location
  • Parents walking with 3 kids

    Benefits

    We not only care about the wellbeing of our patients, customers and the communities we serve — we care about you. That’s why we provide our employees with a comprehensive support system for all aspects of Your Care: physical, emotional, financial and social.

    Learn more
  • Business handshake man and woman

    Hiring Process

    At McKesson, we truly care about the candidate experience and will be with you every step of the way. Ready to take the first step? We’ll guide you along the journey of our hiring process.

    Learn more
  • Culture and Values

    Care, meaning, and belonging — this is the foundation of how we interact with customers, business partners, and each other.

    Learn more
  • Group of workers doing yoga in warehouse

    Inclusion & Belonging

    Our culture is built around diverse perspectives because everyone’s unique story, experiences, and ideas are valued here.

    Learn more
  • Early Talent & Internship Opportunities

    Students and recent grads: shape the future of health by joining #TeamMcKesson! Apply to one of our internships or full-time opportunities today.

    Learn more
  • Learn more
  • Learn more
  • Learn more
  • Learn more
  • Learn more
  • Learn more
  • Learn more
  • Learn more
  • About McKesson Corporation

    Learn about how McKesson, a diversified healthcare services leader, is shaping the future of health and advancing health outcomes for all!

    Learn more
  • Learn more
  • Columbus Office

    Join #TeamMcKesson in Columbus, Ohio, with CoverMyMeds! We believe in fostering a supportive environment that allows you to thrive both personally & professionally.

    Learn more
  • Learn more
  • Learn more
  • Distribution Operations

    Join our Distribution team! Working at one of McKesson’s distribution centers gives you the opportunity to grow in your career and make an impact.

    Learn more
  • Veteran & Military Spouse Hiring

    Connect your military skills with a career at McKesson! Working here gives you the opportunity to grow professionally and make a difference.

    Learn more

You haven't viewed any jobs yet.

View available opportunities

You haven't saved any jobs yet.

View available opportunities