Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. Our customer service professionals provide support to the buyers for healthcare organizations and patients as well as company sales representatives. As the point of contact for queries and resolutions, this team manages customer relationshipsthrough phone and email for McKesson's Medical Surgical business unit. Each team member provides customer services relating to sales, sales promotions, installations and communications, while ensuring a seamless turnaround in problem resolution is maintained and customer claims, product orders and complaints are resolved effectively and in accordance with consumer laws. He or she may also answer questions and provide prompt information related to potential concerns through phone and email. In addition, the support specialist team assists in developing organization-wide initiatives to proactively inform and educate customers.

Current Need: Our Medical-Surgical team is growing in Tempe/Phoenix, AZ, and we are looking for you! We are seeking self-driven Customer Service Representatives with strong experience communicating with and supporting customers through Email, Chat and/or Phones to join our newest team and begin training on Monday, June 9th.

Key Responsibilities

• Manage customer requests, order entry and basic cross-selling duties. (Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.)

• Research and process credits to customers for stocked returns, damages and other issues

• Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)

• Respond to basic customer inquiries regarding products, pricing and basic back-order reports in a timely and professional manner through phone and email communication

• Provide customers requested documents (MSDS, catalogs, invoices, POD’s) and samples

• Managing customer and product data within the system. Communicating with cross-functional departments in order to coordinate customer service

Minimum Requirements

1+ year relevant experience

Critical Skills

• 1+ years' experience supporting customers through Phone, Email or other written communication

• 1+ years' experience providing customer support and resolution in an office setting

• Intermediate proficiency with Microsoft Outlook and Excel 

Additional Knowledge & Skills

• Experience using Customer Service technologies including JD Edwards, Cisco, case management, or Supply Manager preferred

• Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers

• Strong medical and pharmaceutical knowledge a plus.

• General knowledge of customer service processes and procedures

• Energetic self-starter with attention to detail who can be resourceful with issue resolution.

• Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

• Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

• Strong problem-solving skills:  able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers’ problems/questions in a timely manner.

• Basic working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of social media preferred (i.e. Google, Chatter, etc.). Ability to work with spreadsheets including copy/paste, data entry, edit, sort, and basic formatting. 

• Keyboarding abilities at a medium proficiency level

• Successfully meet all performance standards/objectives of the role

• All other duties as deemed necessary including, but not limited to, phone support and special projects.

Education

High School diploma or equivalent

Physical Requirements

Traditional office requirements.  Large percent of time performing computer-based work is required.

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!