Détails du poste

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

Reporting to the Director of Product Innovation within the Specialty Health business unit at McKesson Canada, this role will be accountable for the overall product roadmap, including new program launches and migrations related to services provided for Biopharma manufacturers.

This position is vital for executing high-quality and innovative patient solutions that align with the Specialty Health business strategy. Responsibilities include managing large-scale digital transformation related to patient support programs and associated solutions, data migration strategy, planning, organizing, and overseeing activities related to current and future applications.

The role will involve collaborating closely with McKesson Technology and other key internal and external stakeholders to ensure the successful delivery of product roadmaps.

Specific Responsibilities

• A domain expert and advocate for the customer and internal stakeholders to establish a superior customer experience through digital order management practices.
• Immersed in McKesson Canada's range of services, including patient support programs and tailored solutions for biopharma manufacturers.
• Collaborate with the business, product and McKesson Technology team to create minimally viable products, iterating based on customer behaviour to achieve market fit.
• An influential analyst and critical thinker, able to leverage disparate data from multiple sources in decision-making.
• Provide exceptional service by addressing business and customer needs and ensuring a seamless and positive experience, in-person and through other communication channels.
• Support the product backlog, review user stories, and generally support the product in progressing the intended path forward with the product management/development teams so they remain unblocked.
• Lead requirements gathering and consultations with internal stakeholders and customer needs.
• Communicate the CRM product vision and business needs to the respective technology teams.
• Build rapport with product and business leads to understand their needs. Guide cross-functional and technical teams.
• Attend scrum meetings and participate in sprint planning, stand-ups, and retrospectives.
• Through collaboration across the business verticals, ensure the effective creation and launch of new products and services to support insights-driven business transformation.
• Balance both business requests/needs and business value in prioritization and resolve internal competitive requirements within the organization.
• Oversee developmental activities and implementation of new programs.
• Use qualitative and quantitative analysis when making critical product decisions.
• Ensure privacy and compliance regulations and internal privacy policies are adhered to.
• Foster an environment of continuous improvement for adapted operational processes.
• Support a collaborative, diverse, equitable and inclusive work environment – actively fostering the "One McKesson" culture.

Minimum Qualifications

• Bachelor's degree.
• 5+ years of direct experience in product management required.
• 7+ years of experience in the technology-related fields and industry is preferred.
• 2+ years of managing and leading a team, including owning performance management, engagement/morale, development, coaching and mentoring of team members.

Key Competencies

• Background in Canadian Healthcare, particularly in the Biopharma industry, is preferred.
• Product management-related certification is preferred but not essential.
• Demonstrated success in defining and building digital products, including creating and launching new offerings within the Canadian Biopharma/healthcare industry (experience specifically within the overall context of patient support programs preferred).
• Business acumen, including a deep understanding of the economics of digital product development.
• Experience in design thinking principles and customer experience design.
• Demonstrated leadership skills, both in building teams and influencing business direction.
• Experience managing and/or mentoring teams.
• Excellent written and verbal communication skills, with the ability to communicate concepts to technical and non-technical audiences at various hierarchical levels.
• Strong interpersonal skills, building relationships and collaborating across diverse stakeholder groups.
• Demonstrated proficiency in effectively promoting and persuading the adoption of concepts and ideas within the leadership of a large complex organization with multiple decision-makers and business units.
• Ability to persevere and execute an entrepreneurial mindset within a highly structured environment.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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