Détails du poste

The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processing prescription medications in collaboration with Pharmacists to ensure the accurate dispensing of medications to patients. The Team Lead role is a successor role for the Pharmacy Coordinator role, as well as back-ups for the other Coordinator roles as required

Specific Responsibilities:

• Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and email
• Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
• Creating patient files in pharmacy software
• Managing site calendars, appointment changes, dispensing, and shipping schedules
• Accurately dispensing medications to ensure arrival at the appropriate destination on time
• Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist
• Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
• Inventory management and reconciliation
• Effective communication with both external and internal contacts
• Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers
• Accurate data entry into various systems
• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient's plan for coverage review
• Understanding, and resolving third-party billing issues for high-dollar value products
• Thoroughly and accurately completing paperwork regarding the processing of materials
• Other duties as assigned

Key Requirements:

Knowledge

• Knowledge of ONPDP, third-party insurance plans, and pharmacy software (Kroll)
• Proficiency in Windows environment and MS Office
• Secondary School Diploma

Skills

• Billing and reimbursement experience required
• Exceptional organizational and multitasking abilities
• Technical skills for successful medication dispensing
• Effective communication skills
• Ability to work under pressure and meet tight deadlines
• Customer service
• Teamwork
• Understanding unique medications and patient needs
• Problem solving
• Interpersonal skills
• Patient advocacy
• Decision making
• Collaboration

Abilities

• Quick learner in fast-paced environment
• Problem-solving and team player
• Self-starting and independent work style

Experiences

• 1-3+ years of retail pharmacy experience

Supervision and Communication:

• Communication: Strong oral and written communication skills
• Direct Reports: N/A

What you gain in the role:

Knowledge:  Diverse billing knowledge within specialty pharmacy setting

Skills and Abilities: Multitasking, organizational skills, specialty pharmacy specific software

Experiences:  working with various cross functional teams