Equipment Management Specialist
Massachusetts, Californie, Floride, Illinois, Pennsylvanie, Virginie-Occidentale Numéro du poste JR0130187 Catégorie Client Relationship, Customer Service & Relations Date de publication May. 05, 2025McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Current Need: Our Customer Maintenance Team in Richmond, VA is growing! We are seeking a customer driven, analytical candidate with a passion for managing data integrity and communicating with internal business partners.
Position Description
This role is responsible for research, analysis, and the maintenance of customer licenses within our JDE platform. These goals are accomplished through daily triaging of customer license order holds.
Key Responsibilities:
Maintain customer account and address information
Research, analyze and verification of data to update Customer license data following strict SOP guidelines
Follow up with requestors including Sales, and Customer, Regulatory
Perform customer license maintenance tasks following strict SOP and Sarbanes guidelines.
Meet and support SLA and metric goals
Contact Customers / Sales Professionals a professional business etiquette
Provide online training and refresher courses for customers as needed.
Create and update guides to support effective business practices in all areas
Minimum Requirements
2+ years’ relevant experience
Critical Skills
3+ years data analysis and/or customer service
Proficient in Microsoft Office (Outlook, Word, One Note, Excel and Access)
Experience with Salesforce (Preferred)
Customer Service and/or Medical background
Ability to analyze data
Review and maintain data on multiple platforms simultaneously
Strong attention to detail
Additional Knowledge & Skills:
Excellent organization and communication skills
Strong intrapersonal skills
Results oriented; effective as both a team member and independent worker
Ability to successfully manage multiple priorities with deliverables completed on time and with high quality
Education
2-year degree in business or related field or equivalent experience
Physical Requirements
General Office Demands
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$26.74 - $44.56McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
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Prêt·e pour la prochaine étape ? Nous vous guiderons tout au long du processus d'embauche.
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Améliorer les résultats en matière de santé pour tous : c'est le fondement de nos interactions avec nos clients, nos partenaires commerciaux et entre nous. Rencontrez l'équipe et découvrez notre mission.
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About McKesson Corporation
Learn about how McKesson, a diversified healthcare services leader, is shaping the future of health and advancing health outcomes for all!
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Columbus Office
Join #TeamMcKesson in Columbus, Ohio, with CoverMyMeds! We believe in fostering a supportive environment that allows you to thrive both personally & professionally.
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Distribution Operations
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