Détails du poste

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.

Purpose

The Client Relationship group (Strategic Account Management) is a critical part of the Biologics team focusing on larger scale client relationships that encompass almost all of Biologics’ business units.  The core purpose of this team is to mitigate potential service errors and reduce the business risk of complex accounts through greater management oversight. The Sr. Associate, Client Management is responsible for managing projects focused on the implementation and/or ongoing management of program sourced to Biologics by McKesson by a pharmaceutical company client. The Sr. Associate, Client Management serves as a client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements. The Sr. Associate, Client Management will support the relationship between the client-manufacturer and Biologics by McKesson and contribute to cross-functional teams across business units.

Key Responsibilities

Financial Management

• Responsible for ensuring the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation.

Customer Relationship Management

• Contributes to overall customer satisfaction with pharmaceutical client. Acts as point of contact for the client related to projects and project status information.
• Supports & manages client expectation regarding the delivery of services.
• Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
• Responsible for written and verbal (non-sales and non-IT specific) communication to the client.
• Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.

Project Management

• Responsible for interfacing with sales and the customer to clearly define project scope. Scope of work to be used by the business systems analyst for development of a business requirement document.
• Contributes to and may manage team sub-projects for the implementation of new products, services, client initiatives and change requests according to company standards
• Includes managing project timeline, cross-functional teams, interdepartmental communication.
• Maintains project plans and tracking logs as appropriate. Manages the change request process within the team.
• Responsible for identifying project priorities with customers and communicating priorities to internal team.

Account Management

• Reviews all program documentation prior to production release including Business Requirement Document, Standard Operating Procedures, Work Instructions, System Requirement Documentation, and Training Materials.
• Responsible for storing client approved business requirement documentation in secured environment according to company standards.
• Monitors monthly performance against service level agreements and develops plan for corrective action if service levels are not met.
• Serves as the first point of contact for day-to-day program issues. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding.
• Ensure timely delivery of reports according to program SLA's.
• Verifies reasonability of data before client release.
• Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.
• Serves as a point of contact for Biologics by McKesson and Client vendors who interact with Biologics by McKesson programs. Interacts to support day-to-day operations and works with the Biologics by McKesson Vendor Manager to resolve vendor service level/pricing concerns.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

4-year degree in related field or equivalent experience

Critical Skills

• 2+ years’ experience in project management, and business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution
• Collaborative, customer focused, and able to create visible value to client and within the organization
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
• Advanced project management and organization skills
• Detailed understanding and experience with process documentation and improvement
• Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
• Experience with Microsoft Office Suite, including Visio and Project
• Advanced skills in Microsoft Excel, and PowerPoint
• Excellent verbal and written communication skills
• Ability to develop strong team relationships and bring individuals together to focus on team goals

Physical Requirement

• Professional office environment
• 25% travel may be required

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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