Job Details

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

As the Manager of Research Care Support you will provide oversight and support to the Research Care teams and Concierges.

• Oversee daily operations of concierge and research care teams.
• Oversee the quality and efficiency of specimen, vital sign, and ECG collections.
• Actively monitor clinic workflows for patient care activities and pivot resources as needed.
• Perform specimen, vital signs, and ECG collections, and assist patients, as needed.
• Create, monitor, and follow departmental SOPs, Work Instructions, and corporate guidelines.
• Support, guide, and develop direct reports.
• Interview, hire, and onboard new colleagues, and oversee departmental training of direct reports.
• Implement, manage, and refine departmental processes and coordinate with research personnel around the conduct of research and stakeholder issues.
• Triage and escalate issues according to department(s) escalation pathways.
• Ensure proper safety, operations, and maintenance of relevant clinic equipment.
• Prepare department metrics and reports for leadership.
• Maintain positive and cooperative relationships with internal and external partners.
• Lead team meetings, attend sponsor-provided education events, and champion proactive delivery of quality research and compliance.

You should have for this position:

• Knowledge of HIPAA compliance
• Knowledge of OSHA regulations
• Knowledge of GCP (Good Clinical Practice)
• Knowledge of GLP (Good Laboratory Practice)
• At least three years of experience working in a clinic setting
• Management experience preferred
• Ability to manager, train and lead
• CCMA (Certified Clinical Medical Assistant) preferred
• CPT (Certified Phlebotomy Technician) preferred
• CCRA (Certified Clinical Research Associate) preferred
• ACRP-CP (Association of Clinical Research Professional-Certified Professional) preferred
• Associate Degree required, Bachelor Degree preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.