Data Analyst - ServiceNow - REMOTE
Irving, Texas Job ID JR0117050 Category HRIS, Information Technology Post Date Sep. 09, 2024McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
In this role, you’ll help our HR Support Center better serve our employees by creating and evolving data dashboards. The dashboards will help measure the effectiveness of our HR Cases (ServiceNow), Chatbot Agent (Amelia), and self-service resources by transforming disparate data into a single user-friendly format for faster and easier analysis. You’ll enhance data flow, write complex queries, and recommend the best tools and technologies for visualizing this data. Collaborate with key stakeholders to turn business requirements into technical specs and coded data pipelines. Work with both structured and unstructured data from various sources like Workday, ServiceNow, and Amelia to create a single entry point. Design, model, document, and guide the logical and conceptual relationships of data for complex applications, while analyzing and developing technical, structural, and organizational specifications.
Your data management responsibilities will include:
Translating support data into code or other formats for easy use.
Maintaining and managing the ServiceNow (SNOW) back-end data structure.
Partnering with the Technology team on data architecture.
Managing dashboards and reporting.
Document and maintain comprehensive documentation of data sources, reporting process, and data governance standards
As a Knowledge Engineer, you will:
Establish user access groups, knowledge groups, and handling access requests.
Analyze support needs and usage within the organization through knowledge audits and performance reviews.
Manage and analyze data to drive insights, identify trends,and support decision-making
On the System Reporting side, you’ll:
Create, maintain and automate reports and dashboards using ServiceNow reporting tools and Performance Analytics to support HR and Knowledge Management functions
Create operations reports at the team level, such as CSAT and FCR.
Handle ad-hoc reporting, troubleshooting reports on incidents, issues, and special requests like payroll deep dives and new hire attrition.
Validate data inputs for Amelia, tracking metrics that inform the roadmap and impacts, and partnering with Amelia developers in the Technology group.
Help troubleshoot data issues with Visier, Amelia, ServiceNow, and other HR systems.
Business Experience
- 3+ years of experience in a Data related role.
- 3+ years working with Service Now
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$81,900 - $136,500McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
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Benefits
How we work and live plays a big role in building a healthier world. View our wide range of health benefits, financial benefits, wellness programs, and flexible working schedules.
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Hiring Process
Ready for the next step? We’ll guide you along the journey of our hiring process.
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Culture and Values
Advancing health outcomes for all — this is the foundation of how we interact with customers, business partners, and each other. Meet the team and learn more about our mission.
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Inclusion & Belonging
Our culture is built around diverse perspectives because everyone’s unique story, experiences, and ideas are valued here.
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