Job Details

CoverMyMed's (CMM) Data & Analytics is seeking an innovative and dynamic Manager, Reporting & Business Intelligence to lead a team that supports CMM's Patient Support Center.This pivotal role involves leading a team dedicated to delivering accurate and timely business performance reports to key stakeholders. We are looking for a strategic leader who can empower their team to leverage data analysis to enhance business outcomes.

Key Responsibilities:

• Inspire and develop a team of reporting analysts, fostering a culture of collaboration and excellence.

• Align the team with business objectives, providing regular updates on progress and achievements.

• Offer technical guidance to the team, aiding them in data access, manipulation, and preparation. Utilize tools like Tableau to transform complex data into user-friendly dashboards and reports.

• Partner with colleagues, stakeholders, and senior leaders to identify and prioritize critical projects, seeking opportunities for operational enhancement through data trends.

• Oversee and conduct ad-hoc research projects to support strategic decision-making.

• Stay abreast of the latest industry developments in reporting and business intelligence.

MinimumRequirements:

Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience

Education:

• Bachelor’s degree or equivalent professional experience.

Critical Skills: 

• 5+ years' experience in data analysis and reporting, with a strong preference for candidates with contact center and contact center reporting data experience.

• 2+ years of supervisory experience, particularly with teams of analysts or developers.

• Proficiency in Microsoft Excel, PowerPoint, and Word.

• Hands-on experience with SQL, Tableau and/or Power BI.

Preferred Skills:

• Exceptional communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.

• The ability to work collaboratively and cross functionally with teams and on impactful projects.

• Deep understanding of data manipulation and visualization principles.

• Proven ability to work independently and juggle multiple priorities in a fast-paced setting.

Join us atCoverMyMed'sPatient Service Center and lead a team that transforms data into actionable insights, driving our mission forward with passion and precision.