Détails du poste

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

This position is responsible for the collection of client receivables in accordance with contractual agreements. This includes review, maintenance and resolution of disputes, review of Clinical Trial revenue and expenses, review of study accounts receivable aging, patient accounts and pass through invoices, study finance trackers, patient trackers and contracts, as well as interaction with various departments in order to determine the validity of charges as well as the collection of those charges from sponsors. Additionally, this position provides assistance to the Finance and Budget & Contracts departments on specifically identified projects and tasks listed below. This often involves analyzing multiple documents and often complex data to determine collectability of receivables. The Senior Accounts Receivable Analyst will be responsible for identifying trends and reporting on trends, making assignments, monitoring staff productivity, conducting staff quality audits, and reviewing and managing the work of assigned staff.

Duties include but are not limited to:

• Assist the Analysts with any issues that are causing 1) a slowdown in productivity, 2) external or internal delays in resolving accounts, 3) any productivity tracking concerns

• Facilitate and complete monthly quality audits on Analyst’s completed work for the prior month

• Monitor assigned accounts: review aging, look for irregularities, non-payments, and delayed payments in customer accounts

• Contact Sponsors/CROs via phone to follow on unpaid/open invoices and ensure timely payments are received

• Investigate and resolve sponsor, patient and customer disputes

• Maintaining a strong business relationship with the Sponsors/CROs as the primary contact and voice for Sarah Cannon Research Institute in regard to payment of receivables

• Reconcile financial study data with data provided by Sponsors/CROs as needed

• Review, interpret and discuss contracts internally and with clients to assist with resolving payment or dispute issues

• Review medical procedure invoices in relation to the contracts to determine eligibility for reimbursement of costs

• Facilitate and approve AR write-offs and route needed contractual amendments to Budgets & Contracts when needed

• Identify, report on and work with supervisor to resolve trends that negatively impact payment or workflows

• Work with other departments (i.e. Accounting, Treasury, Contracting) to resolve billing questions as needed

• Respond to requests for information from Corporate, Internal Audit and other internal management as requested by supervisor

• Ensure that tasks are completed within established deadlines

• Maintain productivity and quality standards

• Ensure that all processing and reporting deadlines are consistently achieved 

• Communicate concerns or issues to your direct supervisor timely and with a proposed solution

• Maintain strictest confidentiality to ensure that privileged and/or proprietary information is adequately safeguarded against disclosure

• All other duties as assigned

Minimum Qualifications:

• High School Diploma

• 3+ years of experience

Knowledge:

• Knowledge of research techniques to analyze and evaluate financial data and information.

• Knowledge of account resolution processes as well as accounting processes, procedures and systems

• Proficient knowledge of Excel and reporting is required

• Knowledge and ability to interpret and analyze complex contractual language

• Knowledge and ability to review, interpret and explain contractual budgets

• Understanding of FDCPA (Fair Debt Collections Practices Act-Commercial or B2B)

Skills:

• PC-based spreadsheet and word processing programs

• Proficiency with PC-based spreadsheet and word processing programs 

• Ability to multi-task; Perform original work while directing work of assigned staff 

• Must work independently and self-start: Problem solve and anticipate possible outcomes

• Effective organizational skills

• Takes ownership of assigned responsibilities and follows through on outstanding issues for resolution

• Organizes work independently and consistently to achieve reporting deadlines

• Performs mathematical computations accurately

• Communicates effectively, both verbal and written

• Read and comprehend complex documents and identify financial impacts

• Proactively prioritizes needs and effectively manages resources

• Ability to think critically in a fast-paced environment

Abilities:

• Takes ownership of assigned responsibilities and follows through on outstanding issues

• Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Demonstrates ability to foster and perform in a team-building environment

• Interacts with other individuals at all levels of management

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.