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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: Executive Information Technology Support Director

The Executive Information Technology Support Director will lead a team that provides top-notch technical assistance to McKesson C-level executives. This role involves urgent direction and oversight, offering excellent on-site and remote technical support. The Director will ensure that Executives have reliable IT solutions both at work and away from work.

Starting Pay is between $149,600.00 to $199,500.00

Key Responsibilities

• Set the direction for the overall Executive Support service.
• Champion new technologies and demonstrate how the EOT can leverage them to enhance productivity.
• Focus on the needs of the Executive Officer Team (EOT) and designated VIPs, including existing support and expanded in-home support.
• Manage Executive Support team performance, set clear expectations, and provide ongoing feedback to ensure quality service delivery.
• Stay abreast of technology trends and applications to understand current best practices and possible alternative solutions and support problem-solving.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes.
• Create, maintain, and publish relevant support documentation and run books.
• Establish trust and maintain a high level of confidentiality for all interactions.
• Represent the EOT in any McKesson Technology initiatives that may affect their work and advocate on their behalf.
• Provide rapid response hands-on support when needed.
• Work extended hours as required.
• Must have the ability to take call
• Must have the ability to work 100% on site
• Must have direct report experience
• Seeking experience working with “C” suite end users
• Travel required

Critical Skills

• Have a deep understanding of complex IT systems, including network infrastructure, security protocols, custom software, and collaboration tools used by executives.
• Develop strong relationships with senior executives and understand their specific technology needs and priorities.
• Bachelor’s degree in an IT-related discipline such as Computer Engineering (or relevant experience).
• 3+ years of experience in technical support, with a proven track record of managing high-level issues for senior executives 
• Act as a trusted technical advisor, providing proactive guidance and support to executives.
• Show a can-do attitude, find creative solutions when needed, and follow through on issues until resolved.
• Highly motivated team player with the skills and ability to manage changing priorities in a deadline-driven environment.
• Maintain excellent verbal/written/phone communication skills with the ability to communicate effectively with technical and non-technical colleagues at all organizational levels.
• Customer-oriented and cool-tempered.
• Working knowledge and the ability to troubleshoot the following:

• Collaboration Applications: Teams, Office 365, Outlook
• Mobility Device Management:  SCCM, Intune
• Laptops/tablets: Windows, macOS, iPad, common PC and Mac applications
• Video Conferencing:  Video conference technologies, Webex, Zoom
• Directory Services:  Active Directory
• Mobility Tools:  VOIP, iOS iPhone, Android, TCP/IP networks

Physical Requirements: General Office Demands  

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson.

Relocation is NOT budgeted for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!