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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Title:  Data Analyst, Configuration Management

Req #: xxx

Location:   Dallas, TX; Alpharetta, GA; Richmond, VA; Jacksonville; FL; The Woodlands, TX: Scottsdale, AZ  

Recruiter:  xxxx

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Current Need

We are seeking a skilled Data Analyst with a strong emphasis on Configuration Management Database (CMDB) to join our dynamic team. The ideal candidate will be responsible for managing and analyzing data related to our CMDB, ensuring data accuracy, integrity, and consistency. This role requires a detail-oriented individual with a passion for data management and a deep understanding of CMDB processes and best practices.

Job Description

Core Responsibilities:

• CMDB Data Management: Maintain and update the CMDB, ensuring all configuration items (CIs) are accurately documented, tracked and aligned with McKesson standards.
• Data Analysis: Perform regular data audits to identify inconsistencies, duplicates, or missing information, and implement corrective actions.
• Analyze the CMDB data to identify trends, relationships and dependencies between CIs to support incident, problem, and change management processes.
• Collaborate with McKesson teams to gather requirements, validate data inputs and ensure proper integration of systems feeding into CMDB.
• Reporting: Generate and distribute regular reports and metrics providing insights into configuration data quality and compliance.
• Assist in the enforcement of CMDB policies, procedures and data governance standards.
• Support the resolution of data-related issues by troubleshooting discrepancies and coordinating with the relevant teams.
• Contribute to the continuous improvement of the CMDB processes, tools and workflows to enhance efficiency and accuracy.
• Ensure compliance with ITIL best practices and organizational security policies related to configuration management.   
• Collaboration: Work closely with IT teams, including Service Management, Infrastructure, and Application teams, to ensure CMDB data is accurate and complete in support of operational and strategic goals.
• Documentation: Develop and maintain documentation related to CMDB processes, data standards, and best practices.

Minimum Requirements

• Typically requires 3+ years relevant experience with a focus on CMDB (Configuration Management Database) or ITSM (IT Service Management)
• Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).
• Experience with CMDB tools (ServiceNow or similar)
• Understanding of the ITIL framework and the ITSM, ITOM, ITAM processes.
• Excellent problem-solving skills and attention to detail.
• Knowledge of IT infrastructure components and their interrelationships

Critical Skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights.
• Strong organization skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Excellent written and verbal communication skills, with the ability to present data findings to both technical and non-technical stakeholders.
• Proactive approach to identifying and resolving data quality issues.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Hands on experience with configuration management concepts and tools.
• Familiarity with cloud environments and virtualized infrastructure.

Additional Skills

• Relevant professional certification (e.g., ITIL credentials), strongly preferred.

Education

4-year degree or related field or equivalent experience

Physical Requirements

• General Office environment

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!