Détails du poste

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Key Responsibilities:

• Act as primary point contact for customer’s Mail Support Center & Specialty Managed Care Team logistics issues
• Tracking/monitoring couriers, both national and local
• Problem resolution with courier pickups & deliveries
• Answering customer support center & store inquiries regarding pickups & deliveries
• Communicate with customers or supervising personnel in a professional manner while addressing questions, problems, and requests for service
• Oversee relationships with FedEx, UPS, UPSMI, USPS & Yzer
• Escalate all shipping concerns in a timely fashion to management and customer
• Work independently, with minimal direct supervision, to creatively problem-solve and quickly develop complex solutions for logistics problems to facilitate quick resolution.
• Operate as the point of contact for customer’s issues concerning the mail/specialty business.
• Assist with general support of pharmacy operations when necessary
• Adherence or compliance of policies and procedures/ SOPs
• Develop new SOPs
• Communicate with peers and supervisors about operational concerns and assist in resolving these concerns
• Lead logistics continuous improvement projects
• Adhere to and promote the company’s Shared Principles (ICARE & ILEAD)
• Maintain effective communication across all functional lines.
• Provide peer support and mentoring to fellow employees, identify training opportunities as needed.
• Maintain confidentiality when necessary
• Assist in comment form research and communication for logistics related concerns.
• Act as back-up for Mail Team Lead & support production when necessary.
• Order and coordinate delivery of “return to sender” packaging supplies to all store locations (once per year)
• Coordinate the collection and pick-up of Hazmat materials at the site.
• Supporting other Lead areas such as Production and Mail when coverage in necessary
• Order supplies/components as needed for production.
• Complete Expense Reports monthly to be compliant with McKesson purchasing requirements. Execute monthly shipping charge report to Wegmans/Mckesson billing
• Any other assigned duties

Minimum Job Qualifications:

Must have a thorough knowledge of logistics processes, procedures, products, programs, services, and mail processes.  Possess excellent verbal, written, and interpersonal skills.  Monday – Friday 8am – 4:30pm – schedule subject to change to accommodate business conditions.  Good PC skills required.

Education/Training – High School Degree or equivalent

Specialized Knowledge/Skills – 

• Microsoft Office Applications (particularly Excel)
• Enthusiastic and Positive Attitude

• Attention to detail
• Must have the ability to analyze a problem and develop a course of action

• Prior training experience preferred
• Proficient with the GlobalShip shipping application
• Proficient with all logistic value chains (i.e., FedEx, UPS, Yzer, UPSMI & USPS)
• Excellent computer skills – able to navigate to download reports from carriers.
• Must have great customer service skills

Working Conditions:

Environment (Office, warehouse, etc.) – Will work in all areas of the business; office and production areas which are temperature controlled. 

Physical Requirements (Lifting, standing, etc.) –

• Able to perform order filling requirements if emergency exists.
• Walking, standing, sitting

This description is general in nature and is not intended to be an exhaustive list of all responsibilities.  Other duties may be assigned as needed to meet company goals.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!