Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Customer Communications Enablement Lead will play an integral role in enabling process effectiveness and efficiency of B2B communications for McKesson Canada’s retail pharmacy and institutional customers. As a senior individual contributor within the Customer Communications and Events team, you will work with the Sr. Director, Customer Communications to bring strategic ideation to support the transformation of communications across governance, process, and technology.

The successful candidate for this role will have a strong customer-centric focus, hold exceptional project management skills, work confidently with senior leadership and be a key contributor to a team of change catalysts and communicators.

Specific Responsibilities

• In partnership with the Customer Communications and Events team, you will champion the customer experience and become fully entrenched in the business.

• Lead the management of key communications priorities, including determining scope, managing timelines and deliverables, and providing cross-functional direction.

• Drive the operational readiness of communications strategies.

• Identify and coordinate templates and content guidelines to maximize customer engagement.

• Streamline existing channel solutions and identify new tools to support communication functions and advancements. Providing input to technology.

• Establish an effective framework for the categorization, timeline, and delivery channels for communications.

• Define communication channel ownership and accountability.

• Collaborate with a broad cross-functional team of internal stakeholders to establish governance and optimize workflows.

• Drive change management best practices to enable internal stakeholder understanding of effective use of new processes to support an optimal customer experience.

• Define deployment plan, including submission and approval process for internal stakeholders as well as Communications’ team workflow.

• Conduct customer lifecycle analysis to identify communication strategy requirements to support each stage of the customer journey.

• Measure, analyze, and report on the performance of communications initiatives; monitor metrics, providing strategic council on ways to maximize impact and effectiveness when needed.

General Responsibilities

• Strong self-directed initiative, resourcefulness, and drive for innovation.

• Strategic thinker, strong customer-centric ethic, coupled with a keen sense of the big picture.

• Mindset of continuous improvement with willingness to learn and try new things.

• A well-defined sense of diplomacy, supported by high degree of enthusiasm, creativity, interpersonal skills, and entrepreneurial spirit.

Minimum Qualifications

• Relevant education in Business, Communications, or Marketing.

• 5+ years of experience developing, implementing, and leading communications strategies.

Key Competencies

• Proven experience in B2B communications, preferably for a large organization within the retail, healthcare, or pharmaceutical industry.

• Exceptional project management skills and the ability to handle multiple high priority tasks.

• Experience with marketing automation solutions, Salesforce, and CMS platforms is an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!