Job Details

Apply to join our team and help shape the future of healthcare!

Current Need: Our Medical-Surgical team is growing in Jacksonville FL, and we are looking for you! We are seeking self-driven Customer Service Representatives with strong writing skills and experience communicating with customers within Chat or Email to join our newest team and begin training on Monday, February 17th. To support customers across the United States, our operating hours are 8am– 6pm Monday through Friday. Shifts are 8 hours per day with work schedules to be assigned during training and determined by business needs. 

On Site Team Training:

• Our 4-week training program is conducted on site at one of our locations in Jacksonville. Address will be provided during the offer process.

• Training will include a combination of both systems training and shadowing

• The start date for this class is Monday February 17th and will continue through mid-March

Hybrid Work From Home: As new team members complete their onsite training, each person completes a formal review before being approved to move their work space home.

Working for McKesson comes with a robust menu of benefits and perks to fit all needs. As an employee of our company, you can expect things such as:

• Compensation: $18/hour

• Full suite of health, dental and vision plan options. With a hire date of February 17, health benefits will begin on March 1st!

• 16 days of PTO and 12 paid holidays 

• Retirement savings plan and company matched 401K

• Wellness resources and rewards,such as gift cards, rebates, medical premium discounts and fitness tracking devices

• Paid training to ensure you operate at your best

• Career growth opportunities

• So much more....

Position Summary

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. Our customer service professionals provide support to the buyers for healthcare organizations and patients as well as company sales representatives. As the point of contact for queries and resolutions, this team manages customer relationships for McKesson's Medical Surgical business unit. Each team member provides customer services relating to sales, sales promotions, installations and communications, while ensuring a seamless turnaround in problem resolution is maintained and customer claims, product orders and complaints are resolved effectively and in accordance with consumer laws. He or she may also answer questions and provide prompt information related to potential concerns. In addition, the support specialist team assists in developing organization-wide initiatives to proactively inform and educate customers.

Key Responsibilities

• Manage customer requests, order entry and basic cross-selling duties. (Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.)

• Research and process credits to customers for stocked returns, damages and other issues

• Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)

• Respond to basic customer inquiries regarding products, pricing and basic back order reports in a timely and professional manner

• Provide customers requested documents (MSDS, catalogs, invoices, POD’s) and samples

• Managing customer and product data within the system. Communicating with cross-functional departments in order to coordinate customer service

Minimum Requirements

1+ year relevant experience

Critical Skills

• 1+ years' experience providing customer support and resolution in an office setting

• 1+ years' experience supporting customers through Chat, Email or other written communication

• Intermediate proficiency with Microsoft Outlook and Excel