Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

ROLES AND RESPONSIBILIITIES:

• Act as second level of escalation within the collections process
• Coach and process inquiries from McKesson virtual team
• Analyze delinquent customer account balances
• Manage portfolio and implement collection strategies to reduce delinquency and resolve disputes
• Contact customers to collect balances and resolve disputes, documenting interactions
• Review held orders based on assigned delegation of authority (“DOA”) and guidelines
• Follow-up with appropriate departments to get supporting documents/info
• Reconcile open and closed transactions as necessary
• Prepare promissory note documentation
• Process or submit adjustments/write-offs based on DOA

SKILLS AND COMPETENCIES

• Knowledge of AR, Credit, and Collections, including order-to-cash (“OTC”) cycle
• Understanding of DSO/DDSO and delinquency targets
• Experience in collection and dispute management process
• Detail/multi-task orientation
• Ability to stay organized and to prioritize work
• Temperament to handle fast-paced environment
• Analytical and decision-making skills
• Customer relationship management skills
• Effective oral and written communication skills
• Problem-solving ability
• Accounting and reconciliation skills
• Intermediate Excel & Outlook skills
• Willingness to accept guidance and offer feedback and ideas

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!