Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Account Executive, Government (AE) is responsible for managing Government Business (VA) within an assigned Pacific Northwest territory meeting contractual obligations relating to service, visits, etc. as outlined in the national agreement. You will be the primary field point of contact for customer escalation and resolution. You must live within assigned territory.

Key Responsibilities

• Responsible for ensuring day-to-day customer activities related to pharmaceutical distribution services as outlined by the national contract. Liaison between customers and appropriate McKesson internal departments, support teams, cross business unit collaboration if applicable.  Escalation lead.

• Conduct training (internal & external), education on McKesson technology & applicable programs (i.e. QBR, McKesson Connect, Mobile Manager, CSOS).

• Customer pre-call planning to include but not limited to report generation, identification of customer initiatives, quarterly business review, industry knowledge

• Consistent utilization of Customer Relationship Management (CRM) software as outlined by the contractual commitments

• Build and maintain effective customer relationships, foster and grow relationships with key stakeholders internal (i.e. OPS, Regulatory, etc.) and external (i.e. VISN Chief, etc.)

• Scheduled travel to onsite customer locations as required by contract

• Other duties as assigned by VPS (i.e. training, new account implementations, etc.)

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Expectations/Outcome

• Successfully complete all required training

• Expand working knowledge of healthcare industry

• Maintain market intelligence on competitor activity

Critical Skills

• 2+ years successful customer service and/or account management experience

• Proven time management & organizational skills

• Proficient verbal and written communication skills.

• Effective selling and/or customer service skills

• Demonstrated problem solving and decision-making skills

• PC skills—including MS excel, PowerPoint, Word, and Outlook

• Demonstrated ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment

Additional Skills

• Ability to work in a team environment

• Account Management experience preferably in hospital, acute care or pharmaceuticals

• Ability to effectively manage conflict

• Detail oriented

• Ability to travel regularly throughout assigned territory and attend company meetings as required

• Ability to prioritize and organize while working autonomously

• Knowledge of the healthcare industry preferred

• Successfully complete all required training

• Expand working knowledge of healthcare industry

• Maintain market intelligence on competitor activity

Working Conditions

• Home office with extensive territory travel (i.e. multiple states) up to 75%

Physical Requirements

• (Lifting, standing, etc.) – Lift up to 25 pounds, some physical work will be necessary

• Must have a valid driver’s license and ability to travel per customer requirements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!