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Associate Customer Technology Support Rep-1

Texas, Virginie, Remote Job IDJR0122909 See Job Responsibilities
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Profil recherché

Qu’est-ce qui définit Associate Customer Technology Support Rep-1 couronné de succès? Voici les qualités principales de cette personne :

  • Conceptualisation
  • Proactivité
  • Résolution de problèmes
  • Stratégie
  • Fine pointe de la technologie
  • Pensée visuelle

Culture

Accomplissement

Mettre à profit vos aptitudes dans la résolution de problèmes pour maximiser le temps disponible de nos produits et assurer une expérience agréable à notre clientèle, tout en maintenant un équilibre travail-vie personnelle sain.

Innovation

à l’aide de nos données en évolution et de nos outils technologiques, surveiller et analyser l’information et les tendances pour définir les prochaines étapes de notre mission d’améliorer les soins de santé.

Création

Parvenir à des solutions qui contribuent à éliminer les obstacles de coût pour améliorer la distribution et maintenir l’efficacité des médicaments. Vous jouerez un rôle clé dans le façonnement d’une industrie mondiale.

Avantages sociaux

  • Une couverture sur laquelle vous pouvez compter :

    • Soins médicaux, dentaires et de la vue
    • Compte de frais médicaux
    • Compte de frais variables

  • Des avantages sociaux qui surpassent votre salaire de base :

    • 401(k) (États-Unis)
    • Régime de retraite (Canada)
    • Régime d’actionnariat privilégié pour le personnel

  • Soutien au bien-être global :

    • Programmes de santé mentale
    • Horaires de travail flexibles
    • Congés payés
    • Programme de mieux-être
    • Remboursement des droits de scolarité
    • Occasions de bénévolat
    • Environnement de travail flexible

  • Un chef de file mondial de l’inclusion :

    L’engagement de McKesson envers la diversité et l’inclusion commence au sommet. Nous figurons d’ailleurs à la liste des Meilleurs employeurs en matière de diversité compilée par Forbes.

Responsibility

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Customer Technology Service Desk Representative

Current Need:

We are seeking a Customer Technology Service Desk Representative to join our team.

Position Description:

McKesson Medical-Surgical's Customer Technology Support team is looking for highly motivated individuals with a great work ethic and a passion for being at the forefront of healthcare technology.  This job entails answering both customer and employee inquiries on a variety of products via phone support, email support and a ticketing system.

Our proprietary product offerings include:

  • SupplyManager e-commerce ordering system

  • ORBITS suite of inventory and charge management products, including barcode scanning technologies.

  • As well as various other company products currently in the environment or yet to come.

The person in this role would be considered the knowledge expert on these services, offering support as well as assisting to resolve simple connectivity and web-based issues.

The support team operates Monday through Friday, from 7AM-7PM CT.


Minimum Requirements

  • Entry level General IT experience

  • Intermediate experience with MS Office (Word, Excel)

  • History of escalation/ticketing system experience

Additional Knowledge & Skills:

  • Customer Service included instruction of users and coordination of resources needed to support/resolve

  • Active Listening and Comprehension – Hearing and understanding the true issues behind the customer interaction.

  • Critical Thinking and Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Computer Technology – Better then general knowledge of Word and excel related suites. (documents, spreadsheet manipulation) Web navigation as well as browser troubleshooting. A+ and/or related certifications are useful but not required.

Education
BS degree or equivalent experience.

Physical Requirements
General Office Demands

Must be authorized to work in the US. Sponsorship is not available for this position.

Career Level: B-1

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$16.22 - $27.04

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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