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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

Reporting to the Director, Biopharma and Specialty Solutions, The Salesforce Technical Analyst will be responsible for providing expert advice and guidance on various Salesforce instances, ensuring optimal performance, and aligning with business objectives. This role requires a blend of technical expertise, customer management skills, and in-depth knowledge of Salesforce Service Cloud and Marketing Cloud. Additionally, the Salesforce Technical Analyst will provide technical direction and oversight for an application development scrum team.

Specific Responsibilities

• Lead the Salesforce Direction for McKesson Canada supporting our SF instances.
• Act as a liaison between technical teams and business stakeholders.
• Act as primary escalation point and support for Scrum, Application Development and Support teams.
• Gather and analyze requirements from various teams to ensure Salesforce solutions meet their needs.
• Review solutions with the Development team to ensure alignment with Salesforce and McKesson best practice.
• Coordinate with internal and external teams to manage project timelines and deliverables.
• Provide technical oversight and guidance for multiple Salesforce instances.
• Ensure Salesforce instances are configured to meet business needs and compliance requirements.
• Perform regular system audits and prepare for Salesforce upgrades.
• Provide Direction for the optimization of Salesforce Marketing Cloud to support marketing initiatives.
• Provide Direction for the optimization Salesforce Customer Support Cloud to enhance customer service operations.
• Maintain up to date documentation on Salesforce Integrations with 3rd party Providers.
• Stay updated with the latest Salesforce features and best practices.
• Provide technical support for complex Salesforce-related issues and troubleshoot problems as they arise.
• Provide technical direction and oversight for a development scrum team.
• Ensure that development tasks are aligned with business requirements and project goals.
• Participate in sprint planning, review, and retrospective meetings.
• Guide team members to foster a collaborative and productive development environment.

Minimum Qualifications

• Bachelor’s degree in information technology or equivalent.
• Minimum of 7+ years in Information technology.
• Proven experience as a Salesforce Technical Analyst, Salesforce Administrator, or similar role.
• Strong knowledge of Salesforce architecture and best practices.
• Experience with Salesforce Marketing Cloud and Salesforce Customer Support Cloud.

Key Competencies

• Excellent customer management and communication skills.
• Ability to manage multiple projects and coordinate between various teams.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communications
• Experience with Coaching and mentoring.
• Experience with Waterfall and Agile methodologies.
• Experience in IT Incident Management Methodologies.
• Critical and analytical thinking
• Organized, methodical with rigorous work approach.
• Responsible, logical and detail oriented
• Ability to work efficiently under pressure.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Marketing Cloud Consultant) are a plus.
• Experience with Marketo is a plus.
• Building applications in Salesforce cloud environment (Service Cloud, Community Cloud, Marketing Cloud, Field Service Lightning).
• Experience with multiple complex deployments/implementing Salesforce applications.
• Object-oriented design patterns (OOAD) with knowledge of platform-specific design patterns and limits.
• Experience with Github and DevOps.
• Proficiency in APEX and Lightning design and development frameworks.
• Data migration and common ETL tools (Informatica Cloud, Dell Boomi, MuleSoft).
• Experience building applications, including understanding in multiple technology stacks and Salesforce.
• Ability to identify business requirements and requirements from stakeholders on projects.
• Experience supporting architectural and code-review.
• Experience demonstrating technical solutions for customers and users.
• Experience analyzing new business processes and performing business process re-engineering.
• Knowledge of data modeling and clear understanding of data structures and relationships.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!