La santé de demain commence par… L’engagement à en faire plus.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

As a Salesforce Product Owner, you will play a pivotal role in driving the success of our Salesforce implementation within the McKesson ecosystem. You will be responsible for defining the product vision, building a roadmap, managing the product backlog, and ensuring the product team delivers value to our business. You will act as the bridge between the business and the technical team, ensuring alignment and delivering impactful solutions.

Specific Responsibilities

• Develop and maintain a clear product vision and strategy aligned with the overall business objectives.
• Lead requirement gathering with stakeholders to understand their needs and translate them into actionable product requirements.
• Prioritize the product backlog and define the product's roadmap.
• Influence and persuade stakeholders to gain buy-in for product decisions and priorities.
• Effectively communicate the value proposition of product features and initiatives to drive adoption and usage.
• Actively participate in Agile ceremonies, including Program Increment Planning (PI Planning), sprint planning, daily stand-ups, and retrospectives.
• Work closely with the development team to ensure a shared understanding of the product backlog, participate in the estimation of user stories, and guide them towards the successful delivery priorities.
• Write clear and concise Jira stories with well-defined acceptance criteria to ensure a shared understanding of requirements and facilitate smooth development.
• Provide guidance and support to Salesforce users, offer constructive feedback on their enhancement ideas, and foster their understanding of the platform's capabilities.
• Ensure the Salesforce configuration aligns with the visual design and user experience defined in the prototype.

General Responsibilities

• In-depth knowledge of Salesforce CRM and its core functionalities.
• Stay up to date with the latest Salesforce trends and best practices.
• Identify opportunities for process improvement and drive initiatives to enhance product delivery efficiency and quality.
• Break down complex information, identify problems, and find innovative solutions.
• Collaborate with cross-functional teams to decide what, when, why, and how to release product features.
• Leverage existing tools and identify new ones to support the engagement with McKesson Technology development teams, and partners.
• Build strong relationships with key stakeholders, including business users, IT teams, and executive leadership.
• Demonstrate the latest iterations to internal stakeholders and customers to gather their feedback.
• Effectively communicate product vision, progress, and challenges to stakeholders at all levels.
• Engage with external suppliers, industry experts, and other McKesson business units to capitalize on future opportunities within the platform.
• Ensure privacy regulations and internal privacy policies are adhered to with the Salesforce interface.
• Comply with all company policies and programs when integrating with technology solutions.

Minimum Qualifications

• Bachelor's Degree: Preferably in Business Administration, Information Technology, Computer Science, or a related field. A focus on Salesforce-specific certifications would be highly advantageous.
• A minimum of 3 years' experience working directly with the Salesforce platform is required, demonstrating in-depth knowledge of Salesforce CRM and its core functionalities.
• 5+ years of experience in optimizing tools and processes, preferably within Healthcare and/or pharmaceutical industry.
• 7+ years of experience in Customer Service.

Key Competencies

• Strong understanding of Customer Service principles.
• Customer experience centric mindset focused on improving customer journeys.
• Minimum three years' experience working with the Salesforce platform.
• In-depth knowledge of Salesforce CRM and its core functionalities.
• Ability to understand and work flexibly within a complex mix of different technology platforms.
• Strong understanding of Agile methodologies, such as Scrum and Kanban.
• A solid understanding of technical concepts and the ability to collaborate effectively with technical teams.
• Working knowledge of Jira and Agile project management tools.
• Working knowledge of product development processes.
• Strong analytical and problem-solving skills.
• Ability to break down complex problems, identify root causes, and develop effective solutions.
• Five years' experience in optimizing tools and processes, preferably in Retail Operations.
• Mastery of organizational and project management skills.
• Ability to manage multiple stakeholders and various levels across internal groups and various customer types.
• Ability to work in various size teams and cross-functional environments.
• Excellent communication (verbal and written) skills.
• Strong communicator with the ability to clearly communicate product vision and expected outcomes.
• Interpersonal and professional interactive skills.
• Strong proficiency in Microsoft Office applications.
• Ability to build detailed flow and process maps using Lucidchart or Visio and share with the technical team to ensure stakeholder requirements are understood and met.
• The ability to think strategically and align product decisions with the overall business goals.
• Ability to work independently and self-manage the unknowns.
• Bilingualism (English/French) is an asset.
• Strong understanding of the McKesson business ecosystem is a benefit.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!