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Description

The Manager of IT Vendor Management Operations plays a pivotal role in ensuring operational excellence, governance, and efficiency across all IT vendor-related workstreams. Reporting directly to the Director of IT Vendor Management Operations, this position serves as a key partner in executing the day-to-day management and improvement of vendor management workstreams, with a focus on implementing and maintaining operational processes that align with organizational goals.

This role requires hands-on expertise in managing critical operational areas, including financial management, performance (SLA) tracking, contract compliance, third-party resource management, and developing actionable data-driven insights for decision-making. The Manager will work to standardize processes, ensuring compliance with internal policies, regulatory requirements, and contractual commitments while optimizing workflows to reduce inefficiencies.

Leveraging Project Management best practices, the Manager will lead initiatives to identify and implement continuous improvement opportunities, automating repetitive tasks and enhancing process quality. This role also demands a high level of collaboration with IT and business stakeholders to ensure alignment and the effective delivery of vendor-related services.

The successful candidate will have deep knowledge of IT Vendor Management Office (VMO) workstreams and demonstrate the ability to execute operational plans, track and manage key metrics, and drive initiatives to improve vendor performance and governance. This includes overseeing the daily performance of internal teams and third-party vendors, ensuring deliverables are met, resources are effectively managed, and escalations are handled promptly. The ideal candidate is a results-driven professional with the ability to conceptualize, plan, execute, and optimize operational strategies in a technology-focused environment. This individual should bring a combination of hands-on experience, thought leadership, and collaborative skills to effectively manage IT Vendor Management operations.

The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, highly regulated environment. This role requires strong execution skills, problem-solving abilities, and the ability to manage multiple priorities while continuously improving VMO operational practices.

Key Responsibilities:

Process Implementation & Optimization

• Implement and maintain standardized vendor lifecycle management frameworks, ensuring alignment with organizational goals from vendor selection, onboarding, performance monitoring, vendor development, to offboarding.

• Execute policy and procedure frameworks to establish clear guidelines for vendor engagement, performance tracking, and issue resolution.

• Develop and manage operational workflows for recurring vendor tasks, incorporating automation solutions to reduce manual effort and improve efficiency.

• Assist in establishing and maintaining a data and analytics framework that delivers actionable insights into key performance indicators (KPIs) and vendor metrics for stakeholders.

• Use Lean Six Sigma methodologies to implement process improvements that eliminate inefficiencies and deliver measurable results.

• Collaborate with cross-functional teams to align processes with organizational goals, ensuring streamlined reporting and operational transparency.

Compliance & Governance Execution

• Establish and enforce adherence to internal IT VMO Policy and Procedure Frameworks, ensuring consistency in vendor management practices across all teams and third-party providers.

• Manage the execution of governance frameworks to ensure compliance with contractual commitments, internal standards, and regulatory requirements.

• Monitor and audit vendor lifecycle processes, from onboarding through offboarding, identifying and addressing risks proactively.

• Maintain comprehensive documentation and reporting to support transparency, regulatory audits, and governance reviews.

• Partner with legal, procurement, and risk teams to ensure operational processes align with broader compliance requirements.

Operational Oversight & Vendor Performance Management

• Oversee the execution of Vendor Lifecycle Frameworks, ensuring effective management of vendor activities from selection to contract closure.

• Ensure third-party vendors meet service level agreements (SLAs) and adhere to performance benchmarks, managing escalations and corrective actions as needed.

• Execute structured performance reviews with vendors, leveraging data and analytics to evaluate outcomes and identify opportunities for improvement.

• Collaborate with vendors and internal stakeholders to optimize resource allocation, balancing workloads across teams and addressing capacity challenges.

• Act as the key operational liaison with third-party providers, fostering accountability and alignment with organizational objectives.

• Identify gaps in vendor lifecycle management practices and recommend adjustments to improve performance and compliance outcomes.

Minimum Requirements

Typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.

Critical Skills

• Familiarity with Service Operations, Technology Delivery, and IT Vendor Management frameworks is essential.

• 5-8 years of relevant work experience in IT Vendor Management, including prior experience managing service providers and outsourcing contracts.

• Proven experience in vendor lifecycle management, including selection, onboarding, performance management, and offboarding.

• Demonstrated program management expertise, with a track record of successfully managing complex, cross-functional initiatives.

• Hands-on experience with procurement and operations in a technology environment, supporting both strategic sourcing and operational excellence.

• Deep understanding of SLAs, performance measures, benchmarking processes, and techniques for continuous improvement.

• Ability to effectively manage large initiatives, integrating cross-departmental goals into a cohesive strategy.

• Proven experience in leading change management initiatives with a focus on service delivery, process improvement, and financial outcomes.

• Demonstrated ability to develop and manage reporting frameworks that provide actionable insights for decision-making.

• Strong understanding of tools and systems supporting IT Vendor Management, including contract management, SLA tracking, and reporting platforms.

Specialized Knowledge/Skills

• Strategic and Tactical Balance: Demonstrated ability to think strategically about long-term objectives while effectively managing daily operational responsibilities.

• Change Leadership: Skilled at driving and managing change in complex, fast-paced environments with a focus on service optimization and financial results.

• Clear and Analytical Thinking: Strong ability to anticipate and address challenges with a clear understanding of broader enterprise impacts.

• Relationship Management: Adept at building and nurturing relationships across all organizational levels and with external service providers.

• Influence Without Authority: Effectively manages cross-functional and senior-level stakeholders, fostering alignment and collaboration without direct authority.

• Process Design Expertise: Experience designing, deploying, and optimizing performance management processes, governance frameworks, and automation solutions.

• Execution-Oriented: Highly motivated to implement strategies with precision, addressing challenges energetically and pragmatically.

Key Attributes

• Action-Oriented Leader: Thrives on tackling tough challenges and achieving measurable results.

• Continuous Improvement Mindset: Energized by identifying opportunities for operational excellence and delivering value through innovation.

• Collaborative and Team-Oriented: Skilled at fostering a culture of partnership and accountability within diverse, geographically distributed teams.

• Adaptable and Resilient: Comfortable working in an environment of change and ambiguity, with the ability to pivot quickly as priorities evolve.

Additional Skills

• Certification in Lean Six Sigma, ITIL, or a similar process improvement/operational methodology is highly desirable.

Education

• BA/BS in Business Administration, Information Technology, Supply Chain, or a related field; or equivalent experience required. MBA or relevant graduate degree preferred, with an emphasis on operations, technology management, or process improvement.

Working Conditions:

Environment (Office, warehouse, etc.)

• Traditional office environment.

Physical Requirements (Lifting, standing, etc.)

• Large percent of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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