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The Validation Analyst is responsible for validation of configurations and process documentation adherence across multiple products and platforms. The Validation Analyst will focus onassigned products for customer (both internal and external) implementations and change requests. This role will consult with Implementation Analysts on validation of solutions and will provide support to team members by bringing forward best practices to ensure that delivery is line with our strategic and quality goals.

The role will support assigned product offerings that Implementation supports and may be called upon to validate aspects of affiliated product releases with other internal teams.

The individual in this role will interface with internal team members on technical requirements, including configuration of platforms, supporting API integrations, website design, and oversight of support tickets.

This position supports customer requested projects.

Key Responsibilities:

Validation and Testing:

• Validates software configurations with minimal supervision, including testing, troubleshooting, automating, demonstrating, documenting requirements, and training.
• Documents validation processes for affiliated products and platforms.
• Completes relevant validation (e.g., integration, stress, quality) for specific products/solutions, including associated documentation and business partner sign-offs/approvals.
• Utilizes in-depth understanding of functionality and processes to validate against business requirements.
• Possesses knowledge of data investigation and analysis.

Documentation and Compliance:

• Assists in creating and maintaining documentation for testing requirements and validation processes.
• Ensures compliance with internal processes and controls for operational efficiency.
• Maintains quality assurance, data governance, and standard procedures.
• Follows established release management guidelines.

Process Improvement and Collaboration:

• Identifies opportunities for process and productivity improvements and collaborates with peers, managers, and cross-functional teams to implement changes.
• Participates in review sessions with the product team to address customer requests and support product transformation.

Training and Support

• Conducts peer reviews of validation processes.
• Participates in cross-training to support multiple product offerings.
• Assists with new team member onboarding and existing team cross-training as needed.

Customer Experience:

• Adheres to standard operating procedures and processes to deliver an exceptional experience for internal and external customers.

Minimum Qualifications:

Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills:

• 4+ years' experience designing, building, and implementing business solutions using information technology
• Experience in business analysis, data analysis, requirements definition and deployment of business requirements to information systems
• 3+ years' experience with JIRA/Confluence 
• 3+ years' experience with GITHUB and Toad DataPoint and/or Toad 
• 3+ years' experience with  SQL querying 

• 4+ years strategic partner collaboration experience

• 3+ years evaluating business needs and creating solutions

• Collaborative, customer focused skills, with proven ability to proactively create value-based solutions

• Experience managing key relationships and strategic partnerships

• Effective communication skills: ability to connect to people at all levels and translate technical information

• Enthusiastic, self-starter with confident, high-energy approach to business challenges

• Able to problem solve & negotiate

• Knowledge of products including the platforms and rules engines used to operate our solutions

• Project management knowledge and tool management a plus