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Tomorrow's health is... Defining a new possible.

Assistant Director of Operations

Ruther Glen, Virginia Job ID JR0107748 Category Field Operations Post Date Mar. 20, 2024

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Responsible for all operational activities in a large distribution center where there is automation, complexity, lines of throughput, inventory accountability, and exposure to risk/loss. Ensures operational activities are in alignment with profit and expense goals, while providing the highest possible service to the market customer base, ensuring compliance with corporate policies and government regulations, and providing a work-environment conducive to superior productivity, safety, quality and morale.

Strategic Management:

  • Assist in the development of plans and programs to carry out local (corporate / regional) strategic initiatives

  • Establish performance expectations and operations policies and standards for local staff to ensure superior customer service and optimum employee performance.

DC Operations Management:

  • Understands, influences and directs local operations activities to ensure DC performance within ROCC, EBIT, and expense plans

  • Establishes and maintains quality and productivity standards

Technical Operations Management & Government Compliance:

  • Ensures DC’s compliance with all government and corporate regulations and reporting requirements including OSHA, DEA, CSMP, DOT, FDA, and corporate/regional safety directives and programs

  • Directs the careful management of all local security programs to protect company assets and welfare of personnel

Human Resource Management:

  • Responsible for consistent application of field HR policies/practices and ensuring employee/management relations support optimal team performance

  • Ensures compliance with all government regulations and statutes in the area of employment, wage & hour, and EEO/AA

  • Responsible for providing leadership and support for on-going training initiatives for management and employees including development of plans for professional development of local management staff

  • Ensures the use of recruitment activities which result in the selection of qualified, superior candidates

  • Directs staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability

  • Where applicable, maintains positive working relationships with bargaining unit representatives.

Customer Service Management:

  • Leads local operations team in collaboration efforts with sales team to obtain profitable business and maintain superior customer service for existing customers.

Delivery Management:

  • Ensures timely, secure, accurate deliveries of DC products/services to market customer base through the optimum deployment of courier/delivery resources within expense/profit target parameters

Financial/Credit/DEA Audit Management:

  • Responsible for ensuring the DC’s financial/ARCOs performance is within or exceeds goals by ensuring accounting, budgeting, inventory, profitability, ARCOS, CSMP, and auditing practices of local personnel meet the standards established and monitored by DC management.

Computer Room Management:

  • Directs management to ensure the accuracy and timeliness of all computer reports and operations in order to maintain smooth, uninterrupted service to the DC staff, sales team and customers.

Facility & Equipment Management:

  • Directs staff to ensure that all interior and exterior building structures, security systems, sanitation facilities, grounds, parking areas, equipment, etc. are maintained cost effectively and conducive to smooth operations

Minimum Requirements

Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Critical Skills

  • 10+ years operational experience

  • 5+ years leadership experience overseeing team operations including tactical aspects of distribution operations including warehouse management, labor management, project management and financial management

  • 5+ years change management experience creating and implementing continuous improvement to reduce costs, streamline processes or improve core operating competencies

  • 5+ years experience managing managers and supervisors in a production or customer service environment 

  • 5+ years experience developing teams with diverse backgrounds including multi cultural and multi generational workforce; an emphasis on communication: training, team building, coaching/mentoring, interdepartmental interaction, leadership and supervision

  • Ability to be on-call and work various hours to manage across the 24 hour work day within the distribution center

Additional Knowledge & Skills

  • Understand pharmaceutical supply chain operations from beginning to end.

  • Six Sigma

  • Strong written and verbal communication skills


4-year degree or equivalent experience

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$83,300 - $138,800

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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