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Tomorrow's health is... Defining a new possible.

MSD Customer Care Specialist

Milton, Canada Job ID JR0113316 Category Customer Service Post Date Jun. 21, 2024

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary
Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Ontario. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.

This is a hybrid position with offices located in Milton & Mississauga.

Hours of work: Monday- Friday 8:30-5pm (EST)

Minimum Requirements

  • Typically requires 3+ years of related experience.

Position Requirements

  • A minimum of two (2) year of customer service experience - call center experience is a definite asset

  • High level of phone confidence & professionalism in all modes of communication with internal or external customers

  • Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards

  • Analytical and problem-solving skills assuming responsibility and taking ownership until resolution achieved

  • Organizational/prioritization skills to be able to work in a multitasking environment

  • Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met Learning style that can adapt quickly to meet the needs of the business

  • Commitment to achieve high levels of service excellence and ability to work independently or within a team Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing

  • Experience with Word, Excel, Salesforce CRM and IBM’s AS/400 is an asset along with keyboarding skills Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.

  • Bilingual French/English applicants will be given preference

Career Level – IC Business Support – B3

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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