Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.

Every single McKesson employee contributes to our mission—by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Current Need: We are seeking a Sales Support Representative to join our Controlled Substance team in Jacksonville. Our ideal candidate will be located within an hour of the Jacksonville office and have experience working as a Pharmacy Technician and/or Pharmacy Home Delivery Call Center.

Job Summary:

The Sales Support Representative - Controlled Substance Ordering is responsible for managing and logging internal and external customer calls received through the controlled substance phone queue. Your primary responsibility will be to review and process DEA 222 forms in accordance with established procedures and guidelines. Additionally, you will be responsible for assessing service level reporting and effectively communicating any impacted orders to customers, account managers, and other relevant stakeholders. This role requires close collaboration with Sales, Pharma, and Regulatory departments to offer strategic partnership and innovative solutions.

On Site Training: New team members will spend the first 2 to 4 weeks in the office Monday through Friday for training. When training concludes, you'll move your workspace home.

Hybrid Position: Team members will spend 2 days a week in the office after initial training concludes

Work Schedule: Standard business hours for this position will be Monday through Friday 9:00am to 5:30pm.

Key Responsibilities:  ​

• Responsible for all customer and account manager training, as the subject matter expert of the controlled substance ordering process. ​​

• Responsible for managing and logging customer/sales calls received through the controlled substance phone queue.

• Manage and respond to cases received through Salesforce queue

• Execute inventory support upon request including but not limited to returns, expedited deliveries, onetime special order requests, and substitute item suggestions.​

• Manage all purchasing tasks associated with controlled substance projects. ​

• Manage service level performance through strategic reporting analysis to include assessment of Pharma order omits, Pharma order rejects, JDE 9.1 855 reporting, CSOS Open order reporting, and Ramey reporting. ​

• Act as liaison and coordinator for high profile or expedited account setups. ​

• Collaborate with key intersections in developing and implementing new processes as deemed necessary by management. ​

• Build and maintain SOPs and team guidelines.​

Minimum Requirements​

• 2 years of relevant experience ​

Critical Skills:

• 1+ years' experience as a pharmacy technician, or working within a pharmacy home delivery call center strongly preferred

• 1+ years' experience managing customer inquiries pertaining to product information and order status

• Experience supporting sales, and leading calls when necessary

• Intermediate to advanced knowledge of MS Excel

• Working knowledge of JDE, JDA, and Salesforce preferred

Additional Knowledge:

• Pharma/Controlled Substance experience strongly preferred

• Experience with forecasting and demand planning concepts​

• Project Management experience ​

• ​Pharma experience

Physical Requirements:

• Office setting. Computer based work.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!