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Tomorrow's health is... Defining a new possible.

Sr. Manager, Operations

Louisville, Kentucky Job ID JR0108416 Category Field Operations Post Date Mar. 25, 2024

McKesson is currently seeking a Senior Operations Manager in our Louisville, KY office. The Senior Operations Manager is responsible for the operational activities of a variety of functional departments, distribution center(s), or facility(ies). Reviews and analyzes reports, records, and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.

Roles & Responsibilities:

  • May be responsible for one or more of the following activities related to the receiving, storing, and/ or shipping of materials or finished goods.
  • May be responsible for ensuring materials are received from proper vendors, delivered to inventory, and finished goods, are available to meet production schedules, packaged according to specification and shipped in a timely manner.
  • Ensures the security and accountability of materials and goods with inventory control. May evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices.
  • Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work.
  • Monitors and analyzes costs and prepares budgets.

Employee Management

  • Ensures high quality employee attraction, engagement, and development at all levels.
  • Builds bench strength through modeling ICARE/ILEAD and development of a high-performing culture. Work with regional management on succession planning.
  • Effectively manage all people issues including, but not limited to, labor, turnover, generational, and diversity and inclusion.
  • Provides leadership and support for on-going training initiatives for management and employees.
  • Develop a strong team of DC leaders and provide coaching and appropriate development opportunities for direct reports.
  • Directs staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability.
  • Maintains an engaged work environment by having a strong and friendly presence both on the floor and in the office.
  • Acts as an advocate for the facility’s management team to ensure swift resolution to both software and hardware problems. 

General Management and Operations

  • Collaborates with both regional management and local management to develop and align strategic initiatives to implement locally.
  • Actively oversees DC operations and management by giving work direction, resolving problems, setting deadlines to ensure timely completion of work.
  • Develops the vision for the facility, while tracking current processes and regularly assessing if best practices are in place.
  • Collaborates with colleagues in other 3PL operations to drive consistency or processes and the development of the RxCrossroads by McKesson 3PL brand.

Financial Ownership

  • Utilizes financial acumen and knowledge, especially in making business decisions.
  • Monitors and analyze costs and assist the management team in making budget.
  • Directs local operations to ensure building’s performance is within budget and expense plans.

Cross-Functional Partnerships

  • Collaborates with stakeholders from HR, Engineering, Six Sigma, Finance, and more to ensure operations are identifying, meeting, and exceeding desired output and best practices.
  • Coordinates with Transportation team and Contractors.
  • Strategizes with leaders across the network to stay ahead of changing customer needs, industry advances, and labor planning concerns.
  • Facilitates success within the building by monitoring, preventing and solving any concerns outside of the distribution center.

Compliance and Safety

  • Oversee compliance with federal, state, local, and company policies and safety regulations.
  • Assist the management team in diagnosing any safety concerns and creating ideal solutions.
  • Ensure the building is always prepared for either an internal or external audit.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

  • 5+ years operational experience including 8+ years managerial experience.
  • 5 years warehouse/manufacturing experience.


  • 4-year degree or equivalent experience

Critical Skills

  • Capable of handling multiple priorities and extensive time demands regarding both logistics and employee problems and engagement. Effectively navigates through complex situations, both internal and external, that may require multiple decision makers. 
  • Advanced knowledge of Operations/Distribution/Pharma Supply Chain Management.
  • Excellent organizational skills, excellent communication skills (verbal/written), management skills, and contract negotiations.
  • Advanced financial and business acumen to include knowledge of key financial statements drivers and levers.
  • Ability to develop, drive, implement and maintain innovation and promote continuous improvement around engineering processes, customer support, cost structure and quality initiatives.
  • Experience with DEA regulation compliance.
  • Florida Designated Representative licensed.

Additional Skills            

  • Strong PC skills and the ability to use McKesson’s suite of PC-based applications (Excel, Word, PowerPoint, Microsoft, Outlook, etc.)
  • Experience with warehouse management systems
  • Six Sigma training or continuous improvement experience preferred
  • SAP experience preferred

Working Conditions:

  • Multiple environments including office and warehouse.
  • Must be willing to work various hours to manage across the 24-hour work day within the distribution center.

At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$79,100 - $131,900

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.​

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