Détails du poste

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Bilingual Nurse Program Manager is responsible for establishing the best business process for their program; planning, implementing, controlling, and evaluating business performance and working in collaboration with the Operations Manager and team for operational excellence and execution of programs.  This role will also identify opportunities for improving department and program effectiveness and support the strategic direction of the Company. This position also has a lead role in managing clients and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established program specifications and criteria.

Specific Responsibilities

• Identify opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control
• Manage customer relationship within area of responsibility to ensure that specifications and business requirements for the program are clearly established
• Collaborate with internal project teams and across CAN business units to ensure that the client satisfaction
• Consult on and be a subject matter expert on business processes, workflow, productivity, quality, and organizational design as it relates to the program
• Identify business development or expanded service opportunities within existing client base, and work with the Business Development staff to develop proposals; participates in presentations as needed
• Manage schedules, control deadlines and address general project or program needs
• Ensures high level of customer responsiveness by addressing and resolving manufacturer inquires
• Participate in strategic customer meetings and other business review meetings to ensure understanding of customers’ short- and long-term strategy
• Ensure that business requirements, schedules and budgets are established and agreed to prior to commencing the project
• Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR
• Develop customer management solutions and sets expectations in response to improvement opportunities in client service and/or operating processes
• Explain the ongoing status of programs and services through the preparation of monthly financial management reports (i.e., monthly revenue recognition, customer billing, etc.)
• Prepare and maintain program work instructions and SOPs ensuring that program documentation is up to date
• Ensure all training both corporate and program/project specific are up to date and complying with QMS requirements
• Participate in implementation and support of programs quality systems
• Ad hoc duties as assigned

Minimum Qualifications

• RN or LPN with the College of Nurses of Ontario and/or Québec, Canada. Must be a member in good standing
• Minimum of 5 + years of experience in Patient Support Program(s) Management
• Minimum of 5 years working in the pharmaceutical industry in either a clinical capacity or an account leadership role considered an asset
• Bilingual (French/English)