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Tomorrow's health is... Defining a new possible.

Bilingual Nurse Program Manager, Patient Support Programs

Mississauga, Canada Job ID JR0110774 Category Client Relationship Post Date May. 07, 2024
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

The Bilingual Nurse Program Manager is responsible for establishing the best business process for their program; planning, implementing, controlling, and evaluating business performance and working in collaboration with the Operations Manager and team for operational excellence and execution of programs.  This role will also identify opportunities for improving department and program effectiveness and support the strategic direction of the Company. This position also has a lead role in managing clients and internal stakeholders to ensure projects/programs assigned are conducted professionally, on schedule, and on budget in accordance to established program specifications and criteria.

Specific Responsibilities

  • Identify opportunities for improving organizational effectiveness with a particular emphasis on total customer service and cost control
  • Manage customer relationship within area of responsibility to ensure that specifications and business requirements for the program are clearly established
  • Collaborate with internal project teams and across CAN business units to ensure that the client satisfaction
  • Consult on and be a subject matter expert on business processes, workflow, productivity, quality, and organizational design as it relates to the program
  • Identify business development or expanded service opportunities within existing client base, and work with the Business Development staff to develop proposals; participates in presentations as needed
  • Manage schedules, control deadlines and address general project or program needs
  • Ensures high level of customer responsiveness by addressing and resolving manufacturer inquires
  • Participate in strategic customer meetings and other business review meetings to ensure understanding of customers’ short- and long-term strategy
  • Ensure that business requirements, schedules and budgets are established and agreed to prior to commencing the project
  • Ensure that projects/ programs are monitored for achievement of the key performance indicators as well as continuous improvement through monitoring of the KPIs/SLAs and AR
  • Develop customer management solutions and sets expectations in response to improvement opportunities in client service and/or operating processes
  • Explain the ongoing status of programs and services through the preparation of monthly financial management reports (i.e., monthly revenue recognition, customer billing, etc.)
  • Prepare and maintain program work instructions and SOPs ensuring that program documentation is up to date
  • Ensure all training both corporate and program/project specific are up to date and complying with QMS requirements
  • Participate in implementation and support of programs quality systems
  • Ad hoc duties as assigned

Minimum Qualifications

  • RN or LPN with the College of Nurses of Ontario and/or Québec, Canada. Must be a member in good standing
  • Minimum of 5 + years of experience in Patient Support Program(s) Management
  • Minimum of 5 years working in the pharmaceutical industry in either a clinical capacity or an account leadership role considered an asset
  • Bilingual (French/English)

Key Competencies

  • Experience supporting rare disease(s) is a strong asset
  • Proven leadership and interpersonal skills; ability to motivate, influence and coach others
  • Excellent oral presentation and interpersonal skills
  • Flexibility to travel across Canada if required (approx. 20% travel)
  • Experience in data management/reporting tools is an asset
  • Impeccable written and spoken English skills
  • Ability to communicate clearly with clients and employees
  • Excellent listening and questioning skills

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$78,600 - $131,000

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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