Skip to main content
Parcourir les offres d'emploi

Offres d'emploi sauvegardées
Alt Text

La santé de demain commence par… Relever les défis que personne d’autre ne peut surmonter.

Sr. Product Support Analyst

Irving, Texas See Job Responsibilities
Apply

Profil recherché

Qu’est-ce qui définit Sr. Product Support Analyst couronné de succès? Voici les qualités principales de cette personne :

  • Conceptualisation
  • Proactivité
  • Résolution de problèmes
  • Stratégie
  • Fine pointe de la technologie
  • Pensée visuelle

Culture

Accomplissement

Mettre à profit vos aptitudes dans la résolution de problèmes pour maximiser le temps disponible de nos produits et assurer une expérience agréable à notre clientèle, tout en maintenant un équilibre travail-vie personnelle sain.

Innovation

à l’aide de nos données en évolution et de nos outils technologiques, surveiller et analyser l’information et les tendances pour définir les prochaines étapes de notre mission d’améliorer les soins de santé.

Création

Parvenir à des solutions qui contribuent à éliminer les obstacles de coût pour améliorer la distribution et maintenir l’efficacité des médicaments. Vous jouerez un rôle clé dans le façonnement d’une industrie mondiale.

Avantages sociaux

  • Une couverture sur laquelle vous pouvez compter :

    • Soins médicaux, dentaires et de la vue
    • Compte de frais médicaux
    • Compte de frais variables

  • Des avantages sociaux qui surpassent votre salaire de base :

    • 401(k) (États-Unis)
    • Régime de retraite (Canada)
    • Régime d’actionnariat privilégié pour le personnel

  • Soutien au bien-être global :

    • Programmes de santé mentale
    • Horaires de travail flexibles
    • Congés payés
    • Programme de mieux-être
    • Remboursement des droits de scolarité
    • Occasions de bénévolat
    • Environnement de travail flexible

  • Un chef de file mondial de l’inclusion :

    L’engagement de McKesson envers la diversité et l’inclusion commence au sommet. Nous figurons d’ailleurs à la liste des Meilleurs employeurs en matière de diversité compilée par Forbes.

Responsibility

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are looking for a Senior Product Support Analyst to join our Macro Helix team. The Retail Support Analyst will provide essential service to our internal and external clients regarding our web based 340B Federal Government Program software.

This position will be a shift between 12:00 p.m. - 9:00 p.m. (CST) Monday-Friday and on call for weekends and holidays on a rotated shift.

Key Responsibilities

  • Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relation to 340B Architect and other McKesson/Macro Helix software.

  • Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.

  • Provides high-level analytics, reporting, and other support as needed.

  • Builds and enhances customer relations to promote program success and product improvement.

  • Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

Minimum Requirements

Typically requires 2 + years of relevant experience.


Critical Skills

  • Product applications support experience.

  • Strong troubleshooting, critical thinking, and analytical skills

  • Strong verbal and written communication skills

  • Working knowledge of a wide variety of software, hardware & PC operating systems

  • Demonstrated ability to handle calls & act as resolution point for issues & prevent issues from escalating further.

  • Familiar with Microsoft Office applications with strong Excel skills


Additional Knowledge & Skills

  • Strong organizational skills with the ability to work through a large case load per SLA requirements.

  • Experience with 340B Architect and/or Macro Helix division exposure a plus

  • Knowledge of the 340B program a plus


Education

Four-year degree or equivalent experience

Physical requirements

Large amount of computer-based work

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$24.61 - $41.01

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

Apply