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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description:

The Workflow Service Manager is end-to-end accountable for delivery of Salesforce portfolio of initiatives for PSaS. Reporting to the Vice President of Gx, Biopharma, Pricing, and Finance Service Category, the Service Manager will play a crucial role in driving the strategic and tactical direction of the Salesforce platform and its integration with other systems. This role requires strong leadership skills, excellent communication and collaboration abilities, and a deep understanding of Salesforce capabilities.

Responsibilities:

• Strong in SFDC delivery management

• Develop and execute technology roadmaps for the Salesforce platform, ensuring alignment with organizational goals and objectives.

• Collaborate with PSaS teams to lead and implement workflow solutions.

• Manage the budget and planning for Salesforce-related expenses.

• Mentor and manage a team responsible for designing, configuring, developing, supporting, and administrating Salesforce and other supporting systems.

• Deliver technology solutions that enhance employee and customer experiences, while adhering to industry standards and best practices.

• Collaborate with business and IT stakeholders to manage demand and identify opportunities for process optimization and digitization.

• Oversee day-to-day operations, including helpdesk, to ensure business continuity, service-level agreements are met, and service delivery is continuously improved.

• Stay up-to-date with new features and functionality provided by Salesforce and effectively manage relationships with external partners.

• Select technology solutions and system integrators, negotiate contracts, and manage external delivery partners/vendors.

• Drive continuous improvement on existing technology platforms to enhance customer and partner experiences, scalability, security, and quality.

Minimum Requirements: Typically requires 12+ years of professional experience and 4+ years of management experience

Critical Skills

• 10+ years of experience and expertise in Salesforce service cloud and/or marketing cloud and/or sales cloud.

• Knowledge and experience with various tools in the Salesforce ecosystem, such as Salesforce DevOps, GitHub, backup/recovery tools, etc.

• Experience in implementing external applications like Mulesoft and understanding integration with multiple ERPs is preferred.

• Deep knowledge of CRM strategy, processes, and best practices.

• Experience partnering with multiple delivery and AMS vendors on achieving business objectives.

Additional Skills

• Strong leadership skills, with a demonstrated ability to lead through influence in cross-functional environments.

• Excellent people management skills, with the ability to inspire, develop, and motivate a team of technology professionals.

• Strong communication, collaboration, and business stakeholder management skills.

• Proven ability to make sound decisions using intuition, business judgment, and discretion.

• A team player with a high level of accountability and a proactive attitude towards getting things done.

Education: Bachelors degree or equivalent experience

Physical Requirements

• Normal office environment requirements  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!