Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Quality Control Analyst is a critical role within the team, responsible for providing support to the Operations to ensure team compliance in day-to-day program interactions and high-quality service for patients and clients.

The Quality Control Analyst will uphold the culture of quality by fostering an environment of positive communication and continuous learning. The Quality Control Analyst will proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics, and transactions to ensure that operational processes are being executed in accordance with defined processes, policies and procedures, regulations, and service level standards.

Schedule: Monday-Friday 9:00 AM - 6:00 PM

Responsibilities

• Execute the Quality Control monitoring program with a proactive, action-oriented focus to exceed customer expectations, as well as industry and regulatory quality standards.
• Conduct audits and transactional reviews of, but not limited to:
  • Operations workflow (including federally funded patients)
  • Telephone interactions
  • Documentation processes in MIS
  • Timeliness and accuracy of processes versus performance metric goals

• Document and report findings of identified opportunities for improvement and/or instances of variance from procedure in a timely manner.
• Formulate recommendations to improve team quality and track action/ remediation efforts with a focus on continuous improvement.
• Work collaboratively with Quality Assurance to ensure congruent quality efforts and knowledge transfer
• Provide support by working with Program Management and Business Intelligence to pull and analyze data reports

Minimum Requirements:

• Typically requires 3+ years of related experience

Critical Requirements:

• 1 year of related work experience required; healthcare or pharmacy
• Proficiency in Microsoft Word, Excel, and PowerPoint applications
• Strong quality orientation including the ability to focus on details and adherence to standards
• Ability to communicate effectively, both written and oral
• Strong problem-solver with the ability to present issues clearly and provide answers
• Highly motivated and committed to excellence with a positive attitude

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!