Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary:

The Sr. Specialist is responsible for the coordination and delivery of services related to one patient support programs offered by McKesson Specialty. The role involves interactions with patients, family members, physicians, clinic nurses and other health care professionals (HCPs) the client and members of McKesson’s multidisciplinary team using web based, telephony and face to face means of communication. The role involves understanding and adhering to corporate, divisional, and departmental and program specific standard.

Section A - Responsibilities:

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.

• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.

• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.

• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.

• Based upon program guidelines, conduct reimbursement investigations with private and public reimbursement providers including coordinating/facilitating submission of Special Authorization letters to public and private payers and conducting reimbursement denial escalations through employers/payers.  

• Based upon program guidelines, liaise with physicians’ offices, clinics, infusion services providers, McKesson Specialty Pharmacy team and/or relevant other parties to provide comprehensive and coordinated service to patients and health care providers.

• Gather information and conduct patient financial assessment eligibility based on program guidelines.

• Manage case load in assigned territory.

• Act as initial contact for clinics requesting that a patient be started on Infused Therapy.

• During first meeting with patient/family, access readiness for learning and schedule pump training sessions based on those needs.

• Provide emotional support to patients/families recognizing that they have just received a diagnosis of a life-threatening disease.

• Provide teaching relating to disease state to patient and/or family/support members.

• Provide teaching related to infusion pump to patient and/or family/support members.

• Facilitate delivery of medication and infusion supplies to new patients.

• Communicate patient/family learning barriers with clinic.

• Troubleshoot pump failures and arrange for replacement pump to be delivered to patient if required.

• Provide support in managing side effects.

• As requested and defined by clinic, notify clinic of program communication by patient such as report of AE, frequent pump handling questions.

• Assess need for and provide follow up calls/visits with new patients/family member who are performing pump related activities for the first time. Frequency and method of contact will vary based on competency of patient/family member.

• Assess need for and provide regular support calls/visits to patient/family member. Frequency and method of contact will vary based on competency of patient/family member.

• Respond to ad hoc questions from patient/family member/clinic utilizing program work instructions and reference materials.

• May be required to provide long term and/or ad hoc support to patients with physical challenges or who have minimal or no family support. This may require more frequent travel to meet with patients.

• Recognition and reporting of AE’s/SAE’s/PC’s as per program working instructions.

• Share in rotation of on call activities, program line is available 24/7/365.

• Provide pump training to clinic/ward nursing staff upon request of community clinic.

• Document all patient/family interactions in McKesson database.

• Communicate relevant patient related issues to colleagues in the event CSS is unavailable to respond to inbound calls (eg travelling).

Section B - Minimum Skills, Knowledge and Certification:

• Licensed RN; Registration with Provincial College of Nurses. Must be a member in good standing of respective regulatory college.

• 5+ years of nursing experience necessary. Experience related to critical care, intensive care or emergency room care is considered an asset, and is preferred.

• Strong critical thinking, problem-solving skills and attention to detail.

• Effective organizational skills and time management.

• Excellent presentation, interpersonal and leadership skills.

• Ability to consistently meet deadlines.

• Strong business and financial acumen.

• Strong analytical and mathematical skills.

• Acrobat, CRM database entry, VOIP telephony, web portals, teleconferences, web-based meetings.

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

• Strong computer and software skills: Excel, Word, Outlook, Adobe.

• Excellent written and verbal communication skills in English. Bilingualism is considered an asset.

• This position requires frequent travelling across Western Canada to provide visits and services to patient and/or family/support members and/or prescribing clinics and/or hospitals. The ability to travel on short notice is necessary for this position.

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At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

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McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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