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Sr Account Manager (Pharma Manufacturing)

La Vergne, Tennessee Numéro du poste JR0107265 Catégorie Product Management Date de publication Mar. 01, 2024

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

A Sr. Account Manager is responsible for strategically managing a portfolio of manufacturing partners with the goal of an in-depth knowledge of the manufacturer profile, product line-up, competition, and marketplace strategies. They work as a complimentary partner with the Account Director to proactively define the level of service excellence, liaise and execute the contractual requirements as well as helping to expand McKesson’s services to fulfill the strategic needs of the manufacturing partners. The Sr. Account Manager supports top tier manufacturing partners and provides service excellence through proactive pre-launch, launch and post-launch interaction as well as the leveraging of cross-functional expertise as mutually agreed upon. This role is also responsible for participating in cross-functional initiatives, providing subject matter expertise with strategic business partners, partnering with groups across PSaS to build value added solutions for manufacturer partners, and providing a differentiated level of launch excellence.

Key Responsibilities:

Responsible for the successful set up, launch and maintenance of manufacturer partner’s products and services within Specialty Distribution by: 

  • Creating, maintaining, and leading a near term product launch pipeline tracker
  • Working closely with the internal partners to setup and manage class of trade restrictions, inventory levels, returns processing, contract pricing, chargeback processing, manufacturer reporting, financial processing for both inbound and outbound transactions, and daily account/product inquires.
  • Providing support and product information to the Sales and Customer Service Teams
  • Utilize SAP to manage account and product attributes.

Responsible for developing and maintaining high customer satisfaction and growing our footprint within manufacturer partner organizations by:

  • Preparing, planning, and executing Quarterly Business Reviews with Top 25 / Exclusive manufacturing partners to review strategic pipeline, marketing, channel, analytics and insights to deepen the relationship and grow the revenue
  • Managing mid-tier manufacturing partners for growth
  • Serving as the primary point of contact for manufacturers on day-to-day questions/issues
  • Facilitating communication across the company according to the portfolio approach to management
  • Assisting manufacturers in navigating the larger McKesson enterprise
  • Developing and maintaining a thorough knowledge of McKesson’s products, functions, marketing and/or service policies and procedures
  • Understanding and educate across the continuum from buy side to sell side so as to align manufacturing partner offerings with customer processes and decision drivers as well as their current and future customer needs
  • Proactively identifying new ways of creating value with customers
  • Involves team members as needed to resolve all issues, and act on all opportunities; escalates to Account Director and leadership as necessary 
  • Tracking and managing issues through to resolution including

Manage internal customer relationships effecting account/project management by:

  • Continuously seeking new business opportunities
  • Identifying projects for process improvements
  • Participating in or leading cross functional teams for the purpose of developing new product/service offering or driving process improvements
  • Remain tightly connected with key internal stakeholders including the Account Director team, Procurement, and Operations on their activities, including supply chain optimization, reporting, governance, and planning
  • Provides monthly status reports to ensure senior level management visibility to project and client status

Ensuring alignment between Full Line Wholesale and Specialty Distribution purchasing teams and their unique implementation processes by:

  • Documenting key roles and responsibilities
  • Establishing a thorough training and communication plan
  • Scheduling ongoing status meetings between teams

Minimum Requirement

  • Degree or equivalent and typically requires 7+ years of relevant experience
  • 7+ years’ experience in product or account management
  • 6+ years’ experience in pharmaceutical distribution
  • 5+ years’ experience in specialty distribution

Additional Skills

  • Team player with strong interpersonal and resource management skills.
  • Demonstrated experience with account/project management, contract implementation, and customer service
  • Excellent communication and collaboration skills with demonstrated ability to build partnerships and influence in a cross functional, highly matrixed environment
  • Strong knowledge of Specialty Distribution processes
  • Demonstrated experience with project management
  • Advanced analytics and problem-solving skills
  • Strong written, oral, and presentation skills
  • Excellent relationship management skills with demonstrated ability to work with internal groups
  • Thorough knowledge of company’s products, processes, and strategy
  • A strong background in account/customer service management, product/project management and working in a highly matrixed environment are required.
  • Experience utilizing SAP Application
  • Proficient in Microsoft Office Suite

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$105,500 - $175,800

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

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