Success Profile
What makes a successful Customer Service Representative? Here are the top traits.
- Dependable
- Organized
- Productive
- Team Player
- Deadline-Oriented
- Multi-Tasker
Employee Spotlight
You’ll often hear our people say, “It’s not just a package, it’s a patient." That’s because the opportunity to work at McKesson means you get to join in our company purpose of Advancing Health Outcomes for All.
Discover the world of McKesson distribution centers and get an inside look at our working environment.
Culture
Contribute
Set out every day to do purposeful and meaningful work. Contribute towards our mission of improving care in every setting.
Join
Join a team that values collaboration and comradery. Team McKesson is more than a place to work; it’s an opportunity to make a meaningful change throughout healthcare.
Unique
Be a part of our unique culture that celebrates diverse lived experiences. Here, employees are treated with respect because everyone’s experiences and ideas are valued.
Benefits
-
Coverage you can rely on
- Medical, Dental, and Vision
- Health Spending Accounts
- Flexible Spending Accounts
-
Benefits that go beyond your base pay
- 401(k) (U.S.)
- Pension (Canada)
- Employee Stock Purchase Plan
-
Support for total well-being
- Mental Health Programs
- Flexible Schedules
- Paid Time Off
- Wellness Program
- Education Reimbursement
- Volunteer Opportunities
- Flexible Work Environment
-
A global leader of inclusion
McKesson’s commitment to diversity and inclusion starts at the top. We have also been named a Best Employer for Diversity by Forbes.
Responsibility
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Customer Service Representative is the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations, and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers.
Work schedule anytime between: Monday thru Friday, 7:00am – 7:00pm Central, according to business needs.
*Standard hours for training: Monday thru Friday, 9:00am – 5:30pm, Central, according to business needs.
***This is an IN-OFFICE position working under a remote setting until further notice
Key Responsibilities
- Accept inbound calls and handle customer requests with professional phone etiquette.
- Enter all calls in the Call Tracking System with accurate, well documented call notes.
- Self-starter who displays a positive attitude, strong work ethic, and excellent attendance
- Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles.
- Process credit research and document retrieval requests
- Meet all departmental goals including schedule adherence, attendance, and quality monitoring.
- Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
- Work with multiple systems, up to 3 monitors, and multitask in a fast-paced environment
- Strong computer skills to include terminology, function, and navigation.
Minimum Requirement
Typically requires 3+ years of related experience
Education
Education: H.S. diploma or equivalent
Critical Skills
- Typically requires 1+ years of related experience.
- Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)
- Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, Workday
- Be organized, professional, team player and detail oriented.
- Advanced problem solving and root cause analysis.
- Pay differential for bilingual, fluent, Spanish speaking individuals.
Preferred Skills
- Success in a work from home environment preferred.
- Previous call center experience preferred.
- Pharmacy Tech experience preferred.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$16.75 - $27.91McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!