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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Description

The Sr.Manager, IT Operations works as a liaison between McKesson Technology and the US Oncology Practice (IT, management, and staff) to provide support, solutions, and resources for the practices in the US Oncology Network. This role is key to the success of our organization by helping support the technological needs of the business to ensure that our physicians can provide the highest level of patient care.  

This is a hybrid work from home position but must be located within a commutable distance to either the Irving, TX or Phoenix, AZ office periodically.

Travel  to practice sites is required (50-60%).  When not traveling this person will primarily be working from home in a suitable office space supporting multiple monitors, a laptop and docking station. 

Valid US Driver's license required. 

Key Responsibilities

•  Responsibility for the development and implementation of IT operational strategies to manage the delivery of IT services to US Oncology practices in your designated region.

•   Oversees the activities and provides guidance to Customer Success Operations Managers and local Practice IT resources under their supervision.

•   Utilizes data and analytics to understand customer issues, identify actionable insights, trends to devise optimal support and engagement model for Customer Success Operations team and business technology leadership. 

•  Delivers regular reviews of IT services and technical operational roadmaps with each assigned Practice and broader Customer Success IT Operations team.

• Manage and provide both remote and on-site assistance, as necessary, with daily IT operations duties at Oncology Practice locations.

•  Identify opportunities to optimize operations, streamline processes, and drive digital transformation through automation, with the goal of delivering a customer-centric experience that prioritizes the needs and preferences of users.

• Understand US Oncology’s technology strategy and digital application portfolio and identify opportunities to improve practice & patient experience through technology modernization. 

• Drive cross-functional strategic initiatives and projects at your practices, whether it be providing light project management and/or serving as a team representative.

• Collaborate with senior leaders to achieve shared business outcomes supporting practice operations and patient care services.

• Facilitate effective communication and collaboration with the US Oncology Service Desk to foster cross-team cooperation and knowledge sharing, enabling the timely resolution of day-to-day incidents, service requests from practices, and efficient change management processes.

• Serve as the primary escalation point for any IT-related concerns, problems, opportunities, or issues specific to oncology practices, ensuring prompt and effective resolution.

•  Conduct regular check-in meetings weekly or biweekly, depending on the practice's size, with the local IT staff of each assigned practice. These meetings will serve as a platform to identify and address issues and proactively manage escalations to ensure efficient resolution.

• Deliver consistent status updates to the Regional Senior Vice President of IT, ensuring clear and transparent communications regarding the health of site operations and progress of initiatives and projects.

• Collaborate with Oncology practice leadership to develop appropriate budgets for each fiscal year, considering capital and operational costs, while exercising cost-consciousness in decision-making and resource allocation

Minimum Requirements 

Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Critical Skills

• 10+ years of customer service and IT operations experience, with at least 5 years of healthcare industry experience(Preferred) , preferably in physician practice and/or oncology, patient care services

•  Experience utilizing  PowerBI, Smartsheet, Excel, Microsoft forms, etc. to analyze data to identify trends and optimize the environment 

•  Demonstrates solid understanding of healthcare clinical settings or retail front door. 

• Ability to build strong relationships and successfully motivate and inspire cross-functional teams.

• Strong technical acumen and deep comprehension of relevant principles, methodologies, and technologies.

• Proficient in leveraging business analytics to drive data-driven decision-making and deliver actionable insights

Additional Knowledge/Skills 

·       Excellent communication and presentation skills and ability to confidently communicate with customers, partners, and senior executive leadership. 

·       Experience in customer success and client health scoring.

·       Demonstrate expertise in effectively managing and facilitating organizational change.

Travel – up to 50% travel within the US required. 

Education

Bachelor’s degree or equivalent experience

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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