Tomorrow’s health is… The dedication to accomplish more.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description – Overview and Key Responsibilities

The Sales Operations Specialist will support the Sales Operations team with the goal of driving performance excellence and strategic decision-making across various facets of the business.

As Sales Operations Specialist, you will apply your knowledge of our sales and business operations to transform financial reporting, data, and operations into business value.  The incumbent supports sales Key Performance Indicator (KPI) tracking and reporting, fiscal and LRP sales forecasting, pipeline molecule analysis, and development of customer segmentation strategies, while connecting with various business units to enable collaboration and ensure alignment with organizational objectives in order to support BPS growth and profitability.

This position supports the Manager, Customer Insights and Strategy with key business initiatives and developing sales processes to accelerate sales strategy execution.

Section A – Specific Responsibilities

• Supporting the tracking of appropriate KPIs for BD and Provider teams including success metrics, assessment of market penetration and sales performance metrics.
• Assisting in the maintenance of effective and actionable sales reporting dashboards and reports, which will clearly demonstrate our YTD progress vs expectations.
• Efficiently manage customer lists and segmenting into appropriate groups, facilitating targeted sales strategies and enhancing customer engagement initiatives
• Supporting the monitoring of our sales funnel across the BD, Provider, MSD and Data Commercialization sales teams, which will help to inform our financial risks and opportunities on a monthly basis.
• Produce comprehensive monthly reports and/or Power Point presentations on customer performance metrics tailored to each therapeutic area, providing actionable insights to drive strategic decision making and optimize sales strategies.
• Assisting with sales budget & LRP inputs and forecast updates including tracking revenue trends for key products and molecules.
• Performing research needs as required, to help inform our pipeline molecule analysis and client segmentation strategy.
• Analyze data from a variety of internal and external sources to aid in data driven decision making.
• Ensure accuracy and integrity of Salesforce data through proactive maintenance and regular customer audits, empowering informed decision-making for the sales teams.
• Coordinating Net Promoter Score (NPS) across Provider Solutions therapeutic areas to gather customer feedback

General Responsibilities

• Communicate data-driven insights and recommendations in clear and useful terms
• Collaborates across BPS business units to identify and develop innovative strategies and tactics to optimize sales opportunities.
• Works closely with the Manager, Customer Insights and Strategy on special initiatives and projects as applicable

Section B – Position Requirements

• University degree in relevant discipline. MBA or other Master’s would be an asset.
• Minimum of 3 to 5 years’ experience in a similar role, preferably in the biopharma and/or healthcare industry.
• Knowledge of Canadian healthcare industry business and/or experience with IQVIA data sets are a definite asset.
• Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word), and knowledge of or experience with CRM (Salesforce) an asset.
• Strong analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Creative problem solver open to innovative analytic approaches
• Excellent communication, presentation and interpersonal skills; results orientated, passionate and driven to succeed.
• Demonstrated leadership, strong team player, ability to manage priorities and meet tight deadlines.
• High sense of urgency with ability to multi-task, work proactively and independently in a fast-paced, dynamic environment.
• Bilingual (English and French), both written and spoken an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!