Tomorrow’s health is… Tackling challengesno one else can.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

A Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties.  These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements. 

Specific Responsibilities

• Act as service representative for specific customers

• Member of the On-Call schedule

• Perform Preventive Maintenance

• Accountable for customer satisfaction

• Maintain and manage equipment and parts in order to execute service requests in a timely manner.

• Maintain your inventory up to date.

• Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.

• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.

• Complete all administrative and reporting requirements, including all mandatory training.  

• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.

• Participate in the set-up of commercial showcase events as required.

• Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.

• Foster a culture of excellence and customer-first service relationship.

• Act in accordance with McKess0n Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

Position Requirements

• Electronic, Robotics or Electro-mechanic college degree.

• 5 years + of experience as FST position.

• Bilingual French and English ( written, spoken, read)

• Demonstrate leadership and maintain higher customer satisfaction standards.

• Experience with pneumatic and robotics systems, troubleshooting and repair an asset.

• Experience with complex electronic control systems, troubleshooting and repair an asset.

• Experience in healthcare or pharmaceutical industry is an asset.

• Experience with Hospital Automation and healthcare automation is an asset.

• Capacity to learn and understand the functions of McKesson APS equipment and apply learnings.

• Employee will be using his own vehicle.

• Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.

• Relevant front line, field based technical customer service work experience a clear asset.

• Good written and verbal communication skills

• Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.

• Demonstrate a Customer First, team-oriented, positive attitude.

• Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.

• Ability to work independently in the field.

• Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.

• Must have and keep a valid driving license.

Working Conditions

• Position requires frequent travel within a region and occasionally anywhere within Canada.

• Availability after hours and weekends for on call support and installations as required (frequent)

• Depending on location, home based job opportunity

• Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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