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Tomorrow's health is... Defining a new possible.

Principal IT Business Engagement Partner

Mississauga, Canada Job ID JR0101184 Category General IT Post Date Nov. 17, 2023

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary:

The IT Business Engagement Partner is responsible for working with our business stakeholders in defining the McKesson Canada BioPharma & Provider/IT strategic plan in line with the business unit objectives and priorities. He/She will define the IT roadmap and investment portfolio aligned to this strategic plan. This role drives execution of all IT priorities defined by business for the portfolio including lights on and investment related efforts. The successful candidate will have the perfect blend of business/financial acumen along with industry trends knowledge to deliver innovative technological solutions for BU Sr. Leadership team. This role will be dedicated to specific sub BUs within McKesson Canada and will be helping to build relationships with SVPs and above within the business to help understand their strategic vision and align IT goals accordingly with an objective of delivering value. The candidate must demonstrate executive presence as he/she will serve as the IT liaison for SVPs and above and should become their single point of contact for anything and everything IT related. 

Position Responsibilities:

  • Drives the BU IT portfolio process and maintains the portfolio current at all times.

  • Assumes role of Portfolio Manager as required.

  • Defines and drives the governance process between McKesson Technology (MT) and the BU, providing visibility and transparency at all times on McKesson Technology performance.

  • Drives innovation across the McKesson Technology organization.

  • Applies broad knowledge of company’s product/service capabilities and competitive environment to identify new growth areas, new technology, and emerging product/service opportunities.

  • Leads business case for optimization of existing products/solutions alternatives and/or to create the next generation of new products.

  • Understands and optimizes the total cost of ownership of McKesson Technology services within their business segment in alignment with the solutions teams.

  • Manages IT demand & portfolio and leads trade-offs discussions via prioritization efforts keeping both business demands and McKesson Technology constraints in mind. 

  • Leads development of key metrics and KPIs to assess portfolio and operations health.

  • Collaborates with and oversees others responsible for defining product and service requirements, product specifications, and development roadmaps to ensure alignment with portfolio and corporate strategy priorities.

  • Interfaces between business and McKesson Technology as well as cross-capability coordination towards business.

  • Translates business needs into McKesson Technology requirements and vice versa and addresses the relevant capability/solution.

  • Provides day to day support ensuring issues are allocated and resolved in line with SLAs.

  • Represents the local business functions towards the McKesson Technology capabilities.

  • Ensures E2E-business processes supported by McKesson Technology are stable and optimized.

  • Escalation Point for P1/P2 issues to ensure service issues have minimal impact on business operations.

Position Qualifications:

The successful candidate must have a solid track record, diverse and broad technology experience and general technology acumen is expected. While a strong technical foundation is desired, the IT Lead, must bring well-rounded business acumen and global perspective to effectively engage and work with the senior management team and key stakeholders. As a result, experience in business partner roles is ideally suited for the challenge. Past experience integrating disparate platforms in a complex, global business environment is important.

Minimum Requirements:

  • 10+ years of relevant experience in Specialty healthcare or equivalence – Patient Programs, Pharmacy, Clinical, Provider (physician centric) applications, supply chain, distribution.

  • Effective leadership, training, presentation skills and experience leading multiple, highly diverse teams to achieve/deliver results.

  • Leadership experience and proven ability to collaborate and influence decisions at SVP and/or business units President level.

  • Relocation and/or sponsorship is not available for this role.

Critical Skills:

  • Program management.

  • Ability to think big picture and connect market trends to shape internal strategies proactively.

  • Advanced understanding of current and emerging healthcare analytics methodologies and applications in various sectors.

  • Domain expert in the IT area with deep knowledge of technology solutions; with healthcare IT preferred.

  • Ability to build and continually enhance the relationship with business and IT stakeholders.

  • Ability to clearly communicate priorities, deliverables and performance metrics.

  • Experience in reviewing and prioritizing IT projects, activities, and services to ensure optimal balance between needs of the business, relative to the capacity of IT resources.

  • Solid experience of key business areas and demand management.

  • Strong business analytical skills with the ability to turn business needs into delivered solutions.

  • Ability to effectively communicate with, and influence, people on all levels.

  • Open minded for effective collaboration with technical and business teams.

  • Strategic thinking skills – competency to connect business problems to technology solutions.

  • Effective leadership, training and presentation skills, and experience in leading multiple, highly-diverse teams to achieve results.

  • Thought leadership.

  • Negotiation skills.

Additional Knowledge & Skills:

  • Solid experience of key business areas listed above (Specialty Pharmacy, Patient Programs, Clinical, Biopharma, Distribution) and demand management

  • Manufacturer RFP experience

  • IT audit experience

  • Excellent customer communication/customer service skills

  • Work experience in a healthcare delivery setting preferred

  • Clinical, operational, and/or financial analytics experience strongly preferred

  • Enterprise orientation/global mindset

  • Data driven insights

  • Financial/business acumen

  • Market insights

  • Operational excellence

  • Cross-functional collaboration

  • Strategic partnering

  • Drives execution

  • Effective communication internally (stakeholders) and externally (suppliers) – at both the working team and mid/senior management level

  • Executive presence

  • Intellectual curiosity, ability to innovate, and the courage to challenge the status quo


  • Master’s Degree is considered an advantage.

  • Bachelor’s degree in computer science or related field or equivalent experience is required.


At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$123,500 - $205,900

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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