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Tomorrow’s health is… The dedication toaccomplish more.

Director, Customer Partnerships

Mississauga, Canada

Success Profile

What makes a successful Director, Customer Partnerships? Here are the top traits.

  • Achiever
  • Entrepreneurial
  • Goal-Oriented
  • Persuasive
  • Relationship Expertise
  • Skilled Presenter


Play a key role

Set out every day to do purposeful and meaningful work. Manage the entire deal lifecycle of a customer and play a key role in how McKesson can advance health outcomes for all.


Join a collaborative, fast-paced, determined team that is dedicated to building excellent relationships with our prospects and customers.

Your expertise

The future of health starts with you. Your unique story, ideas and experiences are valued here, and we need your sales expertise to fulfill our mission of improving care in every setting.


  • Coverage you can rely on

    • Medical, Dental, and Vision
    • Health Spending Accounts
    • Flexible Spending Accounts
  • Benefits that go beyond your base pay

    • 401(k) (U.S.)
    • Pension (Canada)
    • Employee Stock Purchase Plan
  • Support for total well-being

    • Mental Health Programs
    • Flexible Schedules
    • Paid Time Off
    • Wellness Program
    • Education Reimbursement
    • Volunteer Opportunities
    • Flexible Work Environment
  • A global leader of inclusion

    McKesson’s commitment to diversity and inclusion starts at the top. We have also been named a Best Employer for Diversity by Forbes.


McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

Reporting to the Sr. Director, Sales Operations and Strategy, the Director, Customer Partnerships will play a vital role in supporting the development and execution of a cross-functional sales strategy for the Biopharma & Payer Solutions (BPS) team. The primary objective is to effectively align BPS resources and facilitate a shared understanding of all revenue generating projects and trends across the business unit.

In this role, you will collaborate closely with the Biopharma Partnerships team to launch a refreshed end to end market strategy for BPS. By working in close collaboration with various BPS business units, you will develop and execute a proactive, data-driven sales strategy to support key BPS priorities. Your expertise will be instrumental in establishing critical sales and business insights, which will inform the broader BPS sales strategy.

As the Director, Customer Partnerships, you will also provide strategic insights based on data analysis to drive the sales strategy execution. You will support the Sales Operations team with key business initiatives and contribute to the development of insights-driven sales processes. Your role will be seen as that of a strategic partner, accelerating the achievement of the sales strategy objectives.

Overall, this position offers an exciting opportunity to be at the forefront of shaping and executing the sales strategy for BPS, utilizing your expertise in customer partnerships, data analysis, and strategic insight to drive growth and success.

Section A – Responsibilities

1. Strategic Planning and Market Analysis:

  • Design and launch a refreshed BioPharma & Payer Solutions go to market strategy that encompasses our entire customer value proposition to fully activate our customer experience.

  • Drive the activation of strategic opportunities and projects to optimize efficiencies and fully capitalize on key revenue-generating opportunities for BPS.

  • Lead the design and continuous management of our future molecule pipeline with the goal of narrowing in on key target companies and molecules from which to build growth for McKesson.

  • Analyze revenue trends to assess opportunities and risks, and work in collaboration with sales teams and the BPS ops team to understand the drivers of key trends by therapeutic area. Apply the insights and activate strategies to close the gap.

  • Take ownership of monitoring the payer and policy landscape, proactively analyzing potential impacts and emerging trends. Identify and address potential risks, ensuring proactive measures are in place to mitigate any negative impact on BPS revenue and operations.

2. Sales Funnel Management and Sales Operations:

  • Provide leadership and ownership to the BioPharma & PS financial process and ensure direct correlation to long range plan. Be actively involved in forecast updates ensuring strategic alignment across business units.

  • Proactively manage and track our sales funnel, in partnership with Business Development, Provider, MSD, and Data Commercialization sales teams.

  • Lead initiatives and enhancements that increase efficiency in the Sales organization, including working with BPS business leaders on the customization of our CRM.

  • Lead the development and continuous improvement of our sales intake process mapping.

  • Lead the RFP and client outreach process across BPS to maximize opportunities to win business.

  • Lead the development and execution of a cross-functional participant list for conference and trade shows to ensure appropriate representation on behalf of McKesson Canada.  As needed, participate in conferences and tradeshows and become aware of events and timing.

3. Client Segmentation and Targeting:

  • Leadership and oversight of our client segmentation and key target molecule identification initiatives.

  • Working with the BPS business units to support business initiatives and be seen as a strategic partner to accelerate the BPS cross-functional strategy.

4. Process Improvement and Efficiency:

  • Identify and lead the implementation of process improvement initiatives and streamlined business flow with customers to maximize customer experience.

  • Identify additional relevant internal and external data to help inform the BPS cross-collaborative sales strategy. Analyze external market trends and apply insights to be able to fully activate innovative solutions.

  • Identify and develop innovative strategies and tactics to optimize sales opportunities.

5. Leadership and Mentorship:

  • Provide coaching and mentoring to the sales team to help enable business intelligence and leverage best practices for sales operations to feed our strategic process.

Section B – Position Requirements

  • University degree in relevant discipline. MBA or other Master’s degree an asset.

  • Minimum of 10 years of experience in the biopharma and/or healthcare industry required.

  • Expertise and knowledge in the Canadian biopharma landscape, including patient services, pharmacy programs, or related Specialty health care field is a strong asset.

  • Recognized expertise in data-driven sales strategies, preferably in the healthcare sector.

  • Knowledge of Canadian healthcare industry business and/or experience with IQVIA data sets are a definite asset.

  • Robust financial, process excellence, analytics acumen with proven track records of leading transformational projects.

  • Demonstrated ability to contribute to the development of innovative principles and ideas relating to a cross-functional sales strategy.

  • Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word), and knowledge of or experience with CRM an asset.

  • Strong analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

  • Creative problem solver open to innovative analytic approaches, with a strong ability to collaborate with various stakeholders

  • Excellent communication, presentation and interpersonal skills; results orientated, passionate and driven to succeed.

  • Demonstrated leadership, excels in a team environment, ability to manage priorities and meet tight deadlines.

  • High sense of urgency with ability to multi-task, work proactively and independently in a fast-paced, dynamic environment.

  • Bilingual (English and French), both written and spoken an asset.


At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$104,600 - $174,300

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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