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Field Service Representative - Illinois, Eastern Wisconsin

Apply Job ID JR0072867 Date posted 09/01/2022

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Current Need
We are seeking a Field Service Representative to join our team. The ideal candidate will reside in Illinois. The territory for this position will cover Illinois and Eastern Wisconsin.

Position Description

The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations.    Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing,  Business Office Manager) at group customer locations to reinforce and sell McKesson value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by Sales Managers and Tier 2 National  Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model and support McKesson Brand and other product conversions. FSR will also coordinate with Sales Managers and Tier 2 National Account Manager to capitalize on incremental sales opportunities.  

Key Responsibilities

  • Execute sales calls on group customer locations as directed by National Accounts team. 
  • Sell and reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
  • Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
  • Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office. 
  • For PPD Customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office. 
  • Determine any customer satisfaction gaps at customer locations and resell value prop as needed
  • Sell products to locations as allowed by customer agreement. (equipment, housekeeping products, Specials)

Minimum Requirements

  • Degree or equivalent and typically requires 2+ years of relevant experience

Critical Skills

  • 2+ years of Customer Service experience
  • Must have a valid driver’s license and clear driving record
  • Ability to travel 3 - 4 days/week
  • Advanced proficiency with MS Office

Additional Knowledge & Skills

  • Detail oriented with good problem-solving skills
  • Good reasoning abilities and sound judgment
  • Ability to work autonomously
  • Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective. 
  • Strong consultation and communication skills; able to sell McKesson value prop and collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible
  • Able to thrive in a dynamic environment and navigate organizational complexity and change
  • Professional, engaging, and confident demeanor
  • Adaptive and solution-based sales approach to working with customers/sales teams
  • Understand technology and customer ordering systems
  • Willingness to relocate for career growth a plus


  • Up to 80% within assigned territory


  • 4-year degree in business or related field or equivalent experience

Physical Requirements

  • Significant amount of time performing computer and phone-based work is required
  • Significant amount of time spent traveling via automobile

Must be authorized to work in the US. Sponsorship is not available for this position.

Join us at McKesson!

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!