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Escalation Analyst, Credit / Collections

Apply Job ID JR0074230 Date posted 09/13/2022

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare! 

Join our team of leaders to begin a rewarding career.

Current Need:

We are seeking an Escalation Analyst to join our Credit / Collections team in West Sacramento, CA (or Irving, TX).

Position Description 

This role will handle complex issues. The Escalation Analyst will be responsible for analyzing delinquent account balances and following up with customers for past due amounts, including disputes and deductions. The Escalation Analyst will also be responsible for following up with other departments for information and resolution.  This is position will also serve as a lead for the Escalation Analysts.

Key Responsibilities

  • Manage portfolio and implement collections strategy to reduce delinquency and resolve disputes

  • Analyze customer delinquent account balances

  • Act as elevated level of escalation within the collections process

  • Act as lead for the Escalation Analysts

  • Contact customers primarily via GetPaid, as well as other relevant systems

  • Review and release held orders based on assigned delegation of authority and guidelines

  • Follow-up with various departments to get supporting documents/info

  • Handle and process inquiries from McKesson virtual team

  • Reconcile open and closed transactions as necessary

  • Process or submit adjustments / write-offs based on DOA

  • Handle, trouble-shoot, and resolve recurring or occasional bottlenecks

Minimum Requirements

7+ years of relevant experience

Critical Skills

  • 3+ years’ experience with AR, Credit, and Collections

  • Intermediate proficiency with MS office (Word, Excel, PowerPoint)

  • Prior experience in escalation management in high volume matrix organization

  • Strong analytical insight, prioritization, and problem-solving skills

Additional skills:

  • Solid knowledge of AR, Credit, and Collections

  • Prior leadership skills

  • Excellent oral, written, and interpersonal skills

  • Ability to stretch as and when required and meet the customer demands

  • Detailed/multi-task oriented

  • Team player and self-directed

  • Use of good judgment within defined policies and practices

  • SAP Knowledge


4-year degree or equivalent experience

Physical Requirements

  • General office demands

  • Ability to work extended hours as needed and when required to meet the customer demands

Must be authorized to work in the US. Sponsorship is not available for this position

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!