Sr. Associate Client ManagementApply Job ID JR0070557 Date posted 09/04/2022
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
The Strategic Account Lead is responsible for managing customer relationships, projects and programs. Acting as primary customer contact for Pharmaceutical Access & Adherence customers, they lead internal customer support teams responsible for delivering access and adherence solutions which meet all RxC requirements and goals, while exceeding customer expectations for operational excellence. In addition, they serve as the primary point of contact when issues or problems need management attention and resolution.
This individual is charged with developing relationships with customers and offering program expansion solutions where appropriate. They ensure that all PSaS programs serve to advance the strategic and operational goals of our key pharma/biotech customers.
Provides customer with proactive consultative services on program design, strategy and revenue generating & cost saving opportunities. Cultivates the customer relationship to identify and recommend opportunities to meet customers strategic and tactical goals.
Establishes and maintains relationships with internal McKesson/RxC teams (Sales, Marketing, Operations, IT, Finance, RelayHeath CoverMyMeds, Legal, etc.) to assist in understanding and meeting customer requirements. Provides direction and coordinates activities among supporting teams as needed. Researches, develops and communicates corrective actions needed to resolve problems.
Serves as the first point of contact for day-to-day program support and issues. Ensures that the customer is satisfied with company projects and services by establishing and executing customer relationship management tactics consistently and ensuring compliance with contractual agreements. Involves team members as needed to resolve all issues and escalates to Strategic Account Manager or Director as necessary.
Plans and coordinates key management and/or business reviews for customers and internal support teams. Develops account management plans and measures progress towards customer goals and objectives.
Understands, evaluates, and interprets data to provide the necessary meaning and optimal value to the customer. Monitors and manages established SLA’s. Coordinates with business partners to create improvements to program data/reports where needed.
Responsible for ensuring 100% accuracy of all customer invoices and associated back-up documentation. Responsible for ensuring that all revenue is captured according to established contracts and fee sheets.
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
- 4-year degree in related field or equivalent experience
- 2+ years’ experience in project management / client management
Business Experience –
- 3+ years of health care experience, preferably within medication adherence field. Prior experience developing and managing adherence/relationship marketing solutions preferred.
- Experience managing key customer relationships and strategic partnerships with the ability to develop trusting, long-standing relationships with internal/external customers.
- Demonstrated communication, presentation, and delivery skills with ability to connect to people at all levels.
- Understanding of budget modeling, forecasting and profitability analysis
Specialized Knowledge/Skills –
Problem resolution and negotiation skills. Works under limited direction. Determines and develops approach to solutions.
Scottsdale, AZ OR Louisville, KY
Must be within 2 hrs of 1 of these locations, but will primarily work from home
No relocation assistance offered
Physical Requirements (Lifting, standing, etc.) –
Possible long periods of sitting and/or keyboard work. General office demands.
Career Level – IC – Professional – P2
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
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