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Director, Pharmacy Engagement

Canada, Remote Numéro du poste JR0103785 Catégorie Pharmacy Operations Date de publication Apr. 16, 2024

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

Reporting to the Sr. Director, Pharmacy Programs, the Director, Pharmacy Engagement is responsible for applying clinical knowledge, business insights and assisting pharmacies in operational efficiency and program execution, development, and execution of professional programs, while providing strategic recommendations to enhance the independent pharmacy experience.

This strategic position will assist pharmacies in the streamlined optimization of their business which includes identifying current operational, technological, and practical deficiencies, while recommending best practice solutions and collaboratively working with pharmacy-owners to develop action plans, resolve opportunities, drive operational efficiency, and promote business growth.

The position is also accountable for the development, execution and operational rollout of pharmacy program initiatives to enhance the professional practice and profitability of our members.

This role must collaborate closely with key internal and external stakeholders to train, develop, and deploy fully integrated solutions.

Specific Responsibilities

  • Stay abreast of pharmacy landscape across Canada, and, in turn, provide innovative recommendations to further enhance the independent pharmacy experience.

  • Conduct in-field assessments to identify gaps in workflow efficiency, system and technology utilization, and practice management.

  • Draft best practice solutions and communicate observations to members to ensure alignment with pharmacy goals and strategic initiatives.

  • Develop detailed and customized action plans to outline observations and recommendations.

  • Collaborate with members to ensure implementation and execution of action plans and provide follow up and support as needed.

  • Partner with members to support future expansion and business growth.

  • Create business development strategies and initiatives to drive business success and growth opportunities for pharmacy owners.

  • Identify common concerns, develop tools, and provide resources to assist members at a provincial and national level.

  • Collaborate with cross-functional teams to support operational execution and drive uptake of pharmacy professional programs.

  • Communicate program feedback and program success to Program Development team and make recommendations for improvement when necessary.

  • Support Account Management teams to promote and improve pharmacy program uptake.

  • Communicate with banner members and ensure pharmacy related issues are resolved in a prompt and professional manner.

  • Monitor external issues, competitive and legislative, that affect the retail pharmacy business; collaborate with pharmacists to ensure that all issues are addressed in a proactive manner.

  • Maintain and build strong relationships with independent pharmacy network.

  • Establish a positive, healthy, and safe work environment in accordance with human resources policies, procedures, and practices.

  • Contribute and participate in:

    • Corporate Events

    • Pharmacy-Facing Events

    • Development and delivery of presentations and panels

    • Continuing Education Strategy

Key Requirements

  • Pharmacy operations subject matter expert with an excellent understanding of retail pharmacy operations, systems, and workflow efficiency

  • Demonstrated comprehension of Specialty market and ability to develop, implement and promote Specialty Programs, among others,  across a pharmacy network

  • Bachelor of Pharmacy Degree or PharmD is preferred

  • 7-10 years Retail Pharmacy experience with strong focus on operations

  • Specialty Sales Representative experience an asset

  • Pharmacy management experience is desirable

  • Experience with setting strategy and tactical execution

  • Strong leadership and mentorship skills; self-starter and results-oriented

  • Strong analytical and research skills

  • Ability to contribute to culture of trust and team unity.

  • Positive/Optimistic approach to change

  • Experience with Nexxsys/PharmaClik Rx, Kroll and other pharmacy dispensing software.

  • Ability to work with minimal supervision and contribute to a positive team culture

  • Strong pharmacy business acumen

  • Well-refined interpersonal skills, able to work effectively in a cross-functional environment

  • Superior communication skills both verbal and written.

  • Travel will be required (30%).

  • #LI-JT2

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$115,100 - $191,900

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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